Kellogg Professors Martin Lariviere and Jan Van Mieghem have won the inaugural Manufacturing & Service Operations Management Best Paper Award for their 2004 publication “Strategically Seeking Service: How Competition Can Generate Poisson Arrivals.” Manufacturing & Service Operations Management (M&SOM) is a publication of INFORMS and is a flagship journal in the field of Operations Management (OM). M&SOM seeks to publish high-quality manuscripts that are of interest and importance to academic and industry researchers in OM and practitioners working at the interface of OM research and implementation.
The M&SOM Best Paper Award was established in 2007 as annual prize to recognize the one paper, published in one of the prior three volumes of M&SOM, as most deserving for its contribution to the theory and practice of operations management. From the set of nominated papers, “Strategically Seeking Service” was selected by the journal’s editor Gerard Cachon in consultation with the journal’s panel of Associate Editors. The award was announced on June 18, 2007, at the Manufacturing and Service Operations Management Society’s 2007 Conference held at Tsinghua University in Beijing, China.
In their paper, Lariviere and Van Mieghem consider managing a service facility serving a fixed set of customers. Customers want to avoid delay so each chooses an arrival time to minimize her own delay given how she anticipates other customers will show up. Traditional analysis of service systems generally assume that customer arrivals are simply given by some pre-specified random process. In particular, it is often assumed that customers show up according to the well-studied Poisson process. Lariviere and Van Mieghem show that assuming Poisson arrivals is appropriate even when customers behave strategically because the way competitive customers choose to arrive leads to Poisson process.
Lariviere is a Professor of Managerial Economics and Decision Sciences (MEDS) and director of Kellogg’s Center for Operations and Supply Chain Management. Van Mieghem is the Harold L. Stuart Distinguished Professor of Managerial Economics and Chair of Managerial Economics and Decision Sciences Department.