| Friday,
September 5th
9:00 AM to 7:30 PM (breakfast, lunch and dinner
included)
Session One: Call Center Management |
Noah Gans,
University of Pennsylvania |
Some Current Problems in Call Center Management |
Amy Ward,
University of Southern California |
Fair Dynamic Routing in Call Centers |
Zeynep Akşin,
Koç University |
Talk title: Call Centers with Delay Information: Models and Insights |
Gad Allon,
Northwestern University |
“We will be right with you”: managing customers with cheap talk and intentional vagueness |
| Session
Two: Research Perspectives |
Brian Rogers,
Northwestern University |
Social Networks |
Pinar Keskinocak,
Georgia Institute of Technology |
Humanitarian
Operations
|
| Saturday,
September 6th
9:00 AM to 2:00 PM (breakfast and lunch included)
Session Three: Retail Operations |
Ananth Raman,
Harvard |
Retail Operations: Past Findings, Current Opportunities |
Jérémie Gallien,
MIT |
Implementing and Evaluating a New Distribution Optimization System for Zara |
Naren Agrawal,
Santa Clara Unversity |
Incorporating Category Effects of Items in Assortment Planning for Retail Chains |
Saravanan Kesavan,
University of North Carolina |
Incorporating price and inventory endogeneity in firm-level sales and earnings forecasting |
