TERM: Winter 08

COURSE #: OPNS 430

SECTION: 61

COURSE NAME: Operations Management

INSTRUCTOR: Martin Lariviere

CASEPACK - YES or NO?: Yes

FIRST ASSIGNMENT: Welcome to the first class of ops! Required materials are available at the bookstore.

1.        Course pack I: Case and readings (common to all instructors)

2.        Course pack II: Syllabus and lecture slides (instructor specific)

3.        The Goal by Goldratt and Cox.

4.        Textbook: MBPF by Anupindi, Chopra,Van Mieghem and Zemel.

Read:               Textbook MBPF: Chapter 1

                        What is Strategy? HBR article by Michael Porter

                        Start reading the Goal

Consider the following questions:

1.        In a business context what is meant by operations?

2.        What are the competitive priorities faced by a typical business?

3.        What roles does operations play in achieving these?

IS ATTENDANCE AT FIRST CLASS MANDATORY – YES OR NO?: No

1.  TEXT - REQUIRED or RECOMMENDED?: Required

AUTHOR: Anupindi, Chopra, Deshmukh, Van Mieghem and Zemel

PUBLISHER: Prentice Hall

TITLE: Managing Business Process Flows

ED./DATE: 2nd edition, 2005

2.  TEXT - REQUIRED or RECOMMENDED?: Required

AUTHOR: Eliyahu M. Goldratt and Jeff Cox

PUBLISHER: North River Press

TITLE: The Goal

ED./DATE: 2nd edition or later 1992 or later

TERM: Winter 2007/2008

COURSE #: OPNS 912

SECTION: 81

COURSE NAME: Service Operations

INSTRUCTOR: Martin Lariviere

CASEPACK - YES or NO?: Yes

FIRST ASSIGNMENT: FIRST ASSIGNMENT: In the first class, we will consider what separates services from manufacturing.  That is, what is special about services?  What challenges arise in service settings that are less relevant to most manufacturing environments?  Additionally, what insights can we learn from manufacturing environments?

In the readings, the Levitt article is a classic piece that suggests one way of improving service operational performance.  The “Fixing Healthcare” emphasizes lessons from modern manufacturing techniques. The optional Lovelock reading provides some additional background on service.  Finally, we will discuss the OCB case which describes a physician’s attempt to apply manufacturing principles to his practice.

Readings:

“The Industrialization of Service,” Theodore Levitt, Harvard Business Review, Sep-Oct, 1976.

“Fixing Healthcare from the Inside, Today”, Steven J. Spear, Harvard Business Review, Sept., 2005.

Optional Reading:

“A Basic Toolkit for Service Managers,” Christopher H. Lovelock, in Managing Services: Marketing, Operations, and Human Resources, 2^nd ed., edited by Christopher H. Lovelock, Englewood Cliffs, NJ: Prentice Hall, 1992, pp 17 – 30.

Case:      Ophthalmic Consultants of Boston and Dr. Bradford J. Shingleton HBS 9-697-080.

Prep questions for the Ophthalmic Consultants of Boston:

Below BJS refers to Dr. Bradford J. Shingleton and OCB refers to Ophthalmic Consultants of Boston.

1. How does BJS's approach to his work reflect the principles discussed in the Levitt article? How do they reflect lean operating principles?
2. In what service settings is it “easy” to port over manufacturing management techniques (i.e., what criteria must be met)?  Does ophthalmology meet these criteria?
3. How should OCB face the future challenges discussed at the end of the case? Are there limits to BJS's approach or should his techniques be extended to the rest of OCB?

IS ATTENDANCE AT FIRST CLASS MANDATORY – YES OR NO?:                 No

1.  TEXT - REQUIRED or RECOMMENDED?: None Required

AUTHOR:

PUBLISHER:

TITLE:

ED./DATE:

2.  TEXT - REQUIRED or RECOMMENDED?:

TERM: 

            Winter 2008

COURSE #:  

OPNS- 918

SECTION:   

                   81

COURSE NAME:

Disruptive Tech & Business Models

INSTRUCTOR:                  

                                                 Eric Lefkofsky

CASEPACK - YES or NO?:                                 

                                                          NO

FIRST ASSIGNMENT:

                                                         Read Chapters 1 & 2

IS ATTENDANCE AT FIRST CLASS MANDATORY – YES OR NO?:            NO

1.  TEXT - REQUIRED or RECOMMENDED?:      REQUIRED

AUTHOR:  Richard Dorf

PUBLISHER:                      McGraw Hill

TITLE:                     Technology Vultures

                                                                               (ISBN#: 978-0-07-352922-6)

ED./DATE:

                    2^ND  Edition, 2008

2.  TEXT - REQUIRED or RECOMMENDED?: