COURSE #: 430

SECTION: ALL DAY SECTIONS

COURSE NAME: OPERATIONS MGT

INSTRUCTORS: Savaskan

CASEPACK (YES or NO?) : yes

Welcome to the first class of the ops core! 

Required materials available at the bookstore:

1.        Coursepack Part I: cases and readings (joint pack for all OPNS 430 sections).

2.        Coursepack Part II: overhead slides.(section-specific pack)

3.        The Goal by Goldratt and Cox. Publisher: North River Press, 2nd edition, 1992

4.        Managing Business Process Flows (MBPF ) by Anupindi, Chopra, Deshmukh, Van Mieghem and Zemel. Prentice Hall, 2^nd edition, 2005.

First class assignment:

Read:

·         Textbook MBPF: Chapter 1.

·         Start reading The Goal (there will be an assignment in the 2^nd half of the class).

Be prepared to discuss the following questions:

1.        In a business context, what is meant by operations? 

2.        What are the competitive priorities faced by a typical business (service or manufacturing)? 

3.        What role does operations play in achieving these?

1.  TEXT  --   REQUIRED  or  RECOMMENDED?:

Required

AUTHOR:

Anupindi, Chopra, Deshmukh, Van Mieghem and Zemel

PUBLISHER:

Prentice Hall

TITLE:

Managing Business Process Flows

ED./DATE:

2^nd edition, 2005

2.  TEXT  --   REQUIRED  or  RECOMMENDED?:

Required

AUTHOR:

Eliyahu M. Goldratt and Jeff Cox

PUBLISHER:

North River Press

TITLE:

The Goal

ED./DATE:

2^nd, 1992

TERM: Winter 2006

COURSE #: OPNS916

SECTION:

COURSE NAME: Process Management

INSTRUCTOR: BERK

CASEPACK - YES or NO?: YES

FIRST ASSIGNMENT:

1.        Champions of Change: Preface and Chapter 1

2.        “An Integrated Business Improvement Methodology to Refocus Business Improvement Efforts,” by Rodney McAdam, Business Process Reengineering and Management Journal, 63,2,no.1 199

3.        “Case Study: How to do a business process improvement,” by Barbara Bisson; Valerie Folk, Martin Smith; Journal for Quality and Participation, January/February 2000, p.58-63

** First class will meet Monday, January 9 **

IS ATTENDANCE AT FIRST CLASS MANDATORY – YES OR NO?: NO.

1.  TEXT - REQUIRED or RECOMMENDED?: REQUIRED

AUTHOR: Berk, Jeffrey

PUBLISHER: Word Association Publishers

TITLE: Champions of Change:  The Managers Guide to Creating Sustainable Business Process Improvements

ED./DATE: 1/2004

2.  TEXT - REQUIRED or RECOMMENDED?:

AUTHOR:

PUBLISHER:

TITLE:

ED./DATE: