COURSE #: 430

SECTION: ALL DAY SECTIONS

COURSE NAME: OPERATIONS MGT

INSTRUCTORS: Afèche, Chopra, Reinhardt, Savaskan

CASEPACK (YES or NO?) : yes

Welcome to the first class of the ops core! 

Required materials available at the bookstore:

1.      Coursepack Part I: cases and readings (joint pack for all OPNS 430 sections).

2.      Coursepack Part II: overhead slides.(section-specific pack)

3.      The Goal by Goldratt and Cox. Publisher: North River Press, 2nd edition, 1992

4.      Managing Business Process Flows (MBPF ) by Anupindi, Chopra, Deshmukh, Van Mieghem and Zemel. Prentice Hall, 2nd edition, 2005.

First class assignment:

Read:

·        Textbook MBPF: Chapter 1.

·        Start reading The Goal (there will be an assignment in the 2nd half of the class).

Be prepared to discuss the following questions:

1.      In a business context, what is meant by operations? 

2.      What are the competitive priorities faced by a typical business (service or manufacturing)? 

3.      What role does operations play in achieving these?

1.  TEXT  --   REQUIRED  or  RECOMMENDED?:

Required

AUTHOR:

Anupindi, Chopra, Deshmukh, Van Mieghem and Zemel

PUBLISHER:

Prentice Hall

TITLE:

Managing Business Process Flows

ED./DATE:

2nd edition, 2006

2.  TEXT  --   REQUIRED  or  RECOMMENDED?:

Required

AUTHOR:

Eliyahu M. Goldratt and Jeff Cox

PUBLISHER:

North River Press

TITLE:

The Goal

ED./DATE:

2nd, 1992

 

COURSE:

OPNS 450

SECTIONS:

61 and 62

COURSE NAME:

Spreadsheet Modeling and Analysis for Managerial Decisions

INSTRUCTOR: S. D. Deshmukh

CASEPACK (YES or NO?) : YES

FIRST ASSIGNMENT:

1. Review your basic Excel skills as listed in “Essential Excel” in the case packet, and test yourself by developing a spreadsheet for the “Balance Sheet Construction” example therein. 

2. Download all Excel files from the “Essential Excel” folder from the course website.

3. Download the “Formula List” add-in from the “Excel Add-ins” folder on the course website and save it on your laptop in C:\Program Files\Microsoft Office\Office10\Library.

1.  TEXT  --   REQUIRED  or  RECOMMENDED?: RECOMMENDED

AUTHOR: C. Albright and W. Winston

PUBLISHER: Duxbury Press

TITLE: Spreadsheet Modeling and Applications

ED./DATE: 2005

2.  TEXT  --   REQUIRED  or  RECOMMENDED?:

AUTHOR:

PUBLISHER:

TITLE:

ED./DATE:

 

COURSE #: 455

SECTION: 81

COURSE NAME: Logistics and Supply Chain Management

INSTRUCTOR: Afèche

CASEPACK (YES or NO?) : yes

Required materials available at the bookstore

1.      Course packet.

2.      Supply Chain Management, by Sunil Chopra and Peter Meindl, 2nd Ed., Prentice Hall, 2004.  (C&M)

Let me know if they are out of stock.

First class assignment:

Read

1.      Chapters 1,2,3 in C&M.

2.      Seven Eleven Japan case.

3.      Check the course page: http://www.kellogg.northwestern.edu/faculty/Afeche/OPNS455.htm

Be prepared to discuss these questions:

1.      How would you describe Seven Eleven Japan's strategy?

2.      What supply chain actions has Seven Eleven taken to support this strategy?

1.  TEXT  --   REQUIRED:

AUTHOR:

Chopra and Meindl

PUBLISHER:

Prentice Hall

TITLE:

Supply Chain Management: Design, Planning and Operations

ED./DATE:

2nd edition, 2004

 

TERM: Spring 0405

COURSE #: OPNS 912

SECTION:

COURSE NAME: Service Operations

INSTRUCTOR: Martin Lariviere

CASEPACK - YES or NO?: Yes

FIRST ASSIGNMENT:   In the first class, we will consider what separates services from manufacturing.  That is, what is special about services?  What challenges arise in service settings that are less relevant to most manufacturing environments?  Additionally, what insights can we learn from manufacturing environments?

In the readings, the Levitt article is a classic piece that suggests one way of improving service operational performance.  The “Lean Service Machine” emphasizes lessons from modern manufacturing techniques. The optional Lovelock reading provides some additional background on service.  Finally, we will discuss the OCB case which describes a physician’s attempt to apply manufacturing principles to his practice.

Readings:

“The Industrialization of Service,” Theodore Levitt, Harvard Business Review, Sep-Oct, 1976.

“The Lean Service Machine”, Cynthia Karen Swank, Harvard Business Review, Oct., 2003.

Optional Reading:

“A Basic Toolkit for Service Managers,” Christopher H. Lovelock, in Managing Services: Marketing, Operations, and Human Resources, 2nd ed., edited by Christopher H. Lovelock, Englewood Cliffs, NJ: Prentice Hall, 1992, pp 17 – 30.

Case:      Ophthalmic Consultants of Boston and Dr. Bradford J. Shingleton HBS 9-697-080.

Prep questions for the Ophthalmic Consultants of Boston:

Below BJS refers to Dr. Bradford J. Shingleton and OCB refers to Ophthalmic Consultants of Boston.

  1. How does BJS's approach to his work reflect the principles discussed in the Levitt article? How do they reflect lean operating principles?
  2. What characteristics of ophthalmology lend themselves to applying manufacturing techniques? Can lean principles be applied to any services?
  3. How should OCB face the future challenges discussed at the end of the case? Are there limits to BJS's approach or should his techniques be extended to the rest of OCB?

IS ATTENDANCE AT FIRST CLASS MANDATORY – YES OR NO?:

1.  TEXT - REQUIRED or RECOMMENDED?:

AUTHOR:

PUBLISHER:

TITLE:

ED./DATE: