| Businesses
weather a century; The small companies that survive adapt but stay
true to their roots
By: Ilana
DeBare, Chronicle Staff Writer
April
2, 2006, San
Francisco Chronicle
Don White's lumber company is so old that he occasionally goes to
renovate a 90-year-old home and discovers that the original timbers
came from his own mill.
John Caito's fish processing business is so old that it has a government
security pass allowing entry to the San Francisco waterfront area
dating back to World War I.
Gary Guittard's chocolate company is so old that it was listed in
the first San Francisco telephone directory in 1878.
White Bros. mill in Oakland, Caito Fisheries in San Francisco, Guittard
Chocolate in Burlingame are but three out of dozens of small Bay
Area businesses that are more than a century old.
With the 100-year anniversary of the San Francisco earthquake this
month, big companies like Wells Fargo Bank and Fireman's Fund will
be talking up their long histories in the Bay Area.
But numerous small companies -- many of them family-owned, few of
them household names -- are also as old or even older than the quake.
Who are they? What do they have in common? And what does it take
for a small business to survive for 100 years?
The stories of these companies -- neighborhood hardware stores,
Japanese groceries, a Chinese laundry, Italian and German restaurants,
a roofing company and a mattress company, to name just a few --
reflect the ups and downs and changing world of the Bay Area over
the past 100 years.
Immigrant roots
Many of the oldest businesses in the Bay Area have immigrant roots
-- which is only logical because the Gold Rush years of the 1850s
and '60s attracted immigrants from around the world. -- A 22-year-old
French chocolate-maker named Etienne Guittard arrived in San Francisco
in 1860 and spent three years in Gold Country before starting Guittard
Chocolate on Sansome Street. -- Jacob Gundlach came to San Francisco
from Bavaria in 1850, and by 1857 had bought land in Sonoma for
a vineyard that today is run by his great-great-great-great-grandson
as the Gundlach-Bundschu winery. -- Japanese immigrant Tokutaro
Takahashi started a market in San Mateo in 1906, when Japanese weren't
allowed to own property. He served the local Japanese community
as well as Anglo fishermen, taking a horse and buggy on two-day
trips to sell bait to fishermen in Pescadero.
Affected by the quake
Like everyone else in the San Francisco area, these businesses felt
the effects of the 1906 earthquake.
For many, the quake was an unmitigated disaster. Charles Bundschu,
the son of that German brewer/winemaker, saw both his wine store
and his home destroyed in the fires that swept through San Francisco
after the quake.
Bundschu recounted in a letter that he lost 1 million gallons of
wine in oak barrels as his store was reduced to "a steaming,
smoldering pile of rubble."
"Our building fell at 5 o'clock on the first day," Bundschu
wrote. "When (my son) Carl carried the news to our home my
tears flowed incessantly and I shall never forget the thunderbolt
of wrath smashing the last hope of my life forever. ... It meant
the labor and struggle of two generations and we had just emerged
from its many critical confusions and trials apparently victorious
and confident of success. Our future was bright for everyone interested.
Never held a better assortment of wines -- never a larger stock
-- good orders -- efficient salesmen ... and now -- and now? It
means despair."
Yet other businesses found opportunities in the post-quake rebuilding.
White Bros., which today sells fine hardwood and molding in Oakland,
was the only lumber yard left standing in San Francisco after the
fires. "They had huge stockpiles but didn't raise their prices
after the earthquake, although believe me, otherwise they would
raise prices any chance they got," said Don White, great-grandson
of the company's founder.
MG West -- which today is an office furniture company in San Francisco
-- was at the time a dealer in vaults and safes. Those vaults were
sometimes the only thing left from a burned-out bank office.
"Being one of the only people with keys and combinations to
the safes, Monroe West's services became invaluable to clients like
Wells Fargo and Crocker banks," said Drew Sullivan, whose family
bought the company from the founding West family in 1980. "He
made a living going through rubble and rebuilding."
Survival factors
John Ward, a business professor at Northwestern University, has
studied what it takes for family-owned business to survive over
several generations. He concludes that long-lived small businesses
tend to have:
-- A simple ownership structure—one person passes the business
on to another person, or maybe two people.
-- A geographic or business niche that is hard for other businesses
to enter.
-- A commitment to continuity, not just to profit.
-- Adaptability.
-- Prudence. "They never really take huge risks -- they never
bet the farm, never go deeply into debt," Ward said. "They
are guardians of their reputation."
Some Bay Area centenarian businesses occupy the kind of protected
niches described by Ward.
MG West, the furniture distributor, has survived partly by being
in an industry that hasn't been taken over by national chains. And
the Oaks Card Club in Emeryville -- founded in the 1890s -- has
continued to thrive partly because most cities prohibit cardrooms.
"We have been blessed by having a very unique type of business,"
said John Tibbetts, whose grandfather bought the card club in the
1930s. "It's a real niche business."
Other 100-year-old businesses find themselves the lone survivor
in a shrinking industry, like the last person seated in a game of
musical chairs.
Ten years ago, there were four companies in San Francisco making
manju, a Japanese dessert. Today, the only one is Benkyodo, a Japantown
bakery that opened in 1906 and now is run by the grandsons of its
founder.
Similarly, there used to be 33 mattress manufacturers in San Francisco.
Now, the only one is McRoskey Mattress, founded in 1899, which survived
by focusing on a niche market of high-quality, high-priced mattresses.
Adapting to change
Businesses that have managed to last for a century have adapted
to big changes in the world around them -- from the Great Depression
of the 1930s to wars, technological changes and population shifts.
Wineries had to survive the 13-year hammer of Prohibition. Gundlach-Bundschu,
for instance, maintained its vineyards and grape sales but stopped
making wine. When the family resumed winemaking in the 1970s, they
reinvented themselves as a small estate winery producing 35,000
cases a year rather than the 200,000 they made before Prohibition.
Meanwhile, Takahashi Market responded to changing demographics in
the 1960s by expanding to sell all kinds of Asian groceries, not
just Japanese items. But the 1980s brought the arrival of large
supermarkets that cater to the Asian population like Ranch 99. So
Gene Takahashi -- grandson of the founder -- re-honed his focus
on the Japanese and Hawaiian communities.
"Because the big markets are able to buy in bulk, they're able
to get a lot of things cheaper than us," Takahashi said. "So
we've really made an effort to service our Hawaiian clientele. We
carry a lot of things that are hard to find, like fresh poi and
fresh Kailua pork. It's definitely a challenge."
Fortunate families
Many of the Bay Area's century-old businesses share a survival factor
that wasn't mentioned by Ward -- genetic luck.
These family-owned companies were fortunate enough to have children
who wanted to carry on the enterprise. Their competitors didn't
and vanished.
Martin Durante, whose grandfather started Ratto's delicatessen in
Oakland in 1896, happened to be on strike from his job as a car
salesman when his father asked him to join the business in the 1950s.
A competing Italian deli down the street wasn't as lucky and went
out of business. "They didn't have anyone to take over,"
Durante recalled.
Some owners knew from childhood that they would take over the family
business. For others, it came as a midlife revelation.
As a young woman, Robin Azevedo never thought about taking over
her family's business, the McRoskey Mattress Co. When her son entered
preschool, she looked for a job that would fill two afternoons a
week and was hired by her father. "With grown-up eyes, I got
engaged in the business and what we did," Azevedo said. "My
dad really had no exit strategy. It was that work ethic of, 'You
just keep working till you drop dead.' After about 10 years, I approached
my dad about taking over the business, and he was ecstatic."
At least one Bay Area centenarian business was sold by its founding
family and then repurchased by a later generation.
The Fredericksen family opened a hardware store on Fillmore Street
in 1896 and sold it in the 1940s. A half-century later, in 2000,
Fredericksen's was bought back by Dennis Drobisch, grandson of the
founder. "In the hardware business, we're considered third
generation: We just skipped the second," said Dennis' wife,
Mary Drobisch.
Does history matter?
Some companies use their long history as a deliberate part of their
marketing strategy.
McRoskey Mattress prominently states on its Web site that it has
been a "manufacturer of superior mattresses and box springs
since 1899."
And Boudin Bakery, which makes sourdough bread, proudly showcases
its Gold Rush roots in its visitors center at Fisherman's Wharf.
But other companies say that their longevity doesn't matter much
to customers. "Customers don't care about the hundred years,
but they do care about the past 20 or 30 years, which is their lifespan
at the store," said Stephen Cornell, owner of Brownie's Hardware,
which opened in 1905 in San Francisco.
Some business owners even worry that longevity can be a marketing
liability. Sullivan of MG West said his company is leery of promoting
its 101-year history too aggressively.
"I don't want to have it connote the image that we're petrified,"
Sullivan said. "We want to promote an image that we are strong
and stable, yet current and flexible. It's a fine balance."
Some owners, particularly those of multi-generational family businesses,
say the history is always at the back of their minds. Several used
the word legacy to describe this feeling.
"When you are talking four or five generations, it's almost
like 'You have the watch,' " said Don White. "It's a historic
entity, 100-plus years old, so you have to make it work, no options,
unless you want the old boys rolling in their graves."
While a long history can inspire owners to persevere through tough
times, it can also limit their business options.
Jeff Gundschu, president of the winery and great-great-great-great-grandson
of its founder, said the family history rules out some expansion
strategies taken by other small wineries, such as seeking outside
investors or selling out to a bigger wine business.
"Our estate vineyard is the spiritual center of our family,
but also our biggest asset," Gundschu said. "The way we'd
choose to leverage that asset is more limited than it would be for
a regular business. The traditional bottom line isn't always applicable
because these assets have an intrinsic value that is unique to us."
The next century
Having been around for a century, these firms know what it takes
to run a successful day-to-day business. But many of them quietly
worry about societal changes that could make it hard for them to
reach the next century mark.
Each business has unique concerns. John Caito, who runs the oldest
fish processing company in San Francisco, worries that his salmon
supply will vanish if the state continues diverting Klamath River
water to farmers.
Bobby Okamura, owner of the Benkyodo bakery, wonders what will happen
to his customer base with the pending sale of the Japan Center mall.
"If they turn it into condos, it would hurt the whole area,"
he said. "There would be no reason for people to come to Japantown."
Meanwhile, White worries that the Bay Area's sky-high land prices
will put his lumber mill out of business. Recently, the city of
Oakland rezoned the property around his mill for high-density residential
use.
"If we've got to move the mill, it would cost me $1 million
just to move it," he said. "Should I have to give up my
business so some great big company can come in and build high-density
housing?"
There is also the perennial roulette wheel of succession. Will the
children or proteges of today's owners choose to maintain the history?
Jeff Bundschu is looking toward a day when the eighth generation
of his family will run the winery.
"My goal, as crazy as it sounds, is to create something that
doesn't necessitate my own kids getting into it, but maybe their
kids," he said. "If I can keep it alive so my grandkids
have a shot at it, that's my goal."
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