When
Eddie Met Salad decided it needed to offer delivery service, salad
shop owner Eddie Sans turned to Indy Delivered.
He wanted to get his specialty salads out on
the road to businesses and corporate meetings, but said the cost
of hiring a driver, paying skyrocketing insurance rates and finding
time to take orders during a hectic lunch would be impossible.
Indy Delivered took care of all that.
The new Carmel business contracts with area restaurants to deliver
and market their food for business lunches. It is filling a void
in a fast-paced, convenience-driven corporate world.
"We don't have any delivery otherwise," Sans said. "Now I'm getting
out large, larger orders to the business world."
Greg Pomasl and Jim Loposser started Indy Delivered after researching
the market and finding Indianapolis needed a delivery company to
specialize in business lunches.
"We looked at Indianapolis as an under-serviced area," said Pomasl,
Logansport. "There may be other services that will bring you food,
but it may be from one restaurant or food they have cooked themselves."
Indy Delivered's menu of restaurants is growing daily, including
small operations like Sans' shop and A2Z Cafe, as well as national
chains like T.G.I. Friday's and Quiznos.
The way the service works is simple. Customers can call, fax or
place their orders online. A customer service representative calls
back to confirm the order, places it with the restaurant and sends
a delivery person to make the run.
Most orders arrive within an hour and have a delivery charge of
$5.99.
For Courtney Kitchell, that's a small price
to pay.
The pharmaceutical sales representative takes lunch to clients three
to four times a week. She uses the dining time to educate physicians
about products she is selling, and most of those lunches require
food for as many as 30 people.
"You can only imagine picking up that much food," said Kitchell,
who works as a local rep for King Pharmaceutical based in New Jersey.
Previously, if she had a lunch scheduled for noon, she would start
at 11 a.m. making trip after trip into the restaurant to carry out
her food. After arriving at the hospital or doctor's office, she
would make as many trips inside to set it up.
"Along with getting the food in, you have all your samples, and
you have to park so far away," she said.
Kitchell not only uses Indy Delivered for the delivery service,
but she also has the company plan her menus.
"I just call and say I have a lunch for 30 people, and they pick
out the food, order it and have it there set up when I say it needs
to be there," she said.
Indy Delivered allows its customers to order
from restaurants that otherwise wouldn't offer delivery. Nationwide,
just 6 percent of fine dining restaurants and 17 percent of family
and casual restaurants offer delivery, according to Nation's Restaurant
News, an industry publication.
Yet consumers crave that convenience. As many as 75 percent of consumers
said they would use delivery if it were offered by their favorite
restaurants, according to the publication.
When it comes to the workplace, the need for ease becomes even more
crucial.
Many offices don't have time to send out a worker to pick up a large
delivery. Most workers, when pressed for time, say they skip lunch
altogether, according to a survey commissioned by Smoothie King,
a New Orleans-based smoothie bar franchise.
Fifty-eight percent have skipped lunch because they don't have time
to get it, and 50 percent say they have just 15 minutes to eat lunch.
The trend is driving more services like Indy Delivered to open up
shop. In Indianapolis, an online business called 30MinuteMALL.com
opened this year, offering delivery on everything from food to clothes
to electronics to consumers' homes.
30MinuteMALL also offers restaurant delivery to business settings.
Founder Steffen J. Cherry could not be reached for comment about
his new competition, but said in a September interview with The
Star that he expected similar businesses would crop up.
"There is value for the customer in convenience, and they are willing
to pay a little premium," said Patrick Duparcq, with the Kellogg
School of Management at Northwestern University in Chicago.
The delivery concept isn't new.
"When we grew up, we had the milkman, the butchers and bakers who
delivered," Duparcq said. "With the new wave of delivery everything,
you just have to know your market before you grow too fast."
He advises the most successful place to offer a delivery service
is in an area with a high density of young professionals.
Loposser said he and partner Pomasl honed in on that by catering specifically
to the business world, then signing on restaurants that want to expand
their businesses.
"If you walk into a restaurant at noon, a lot of times the line is
out the door, so how else can a restaurant expand their business?"
he said. "They can go where they are not going now, and that's where
we come in."
Bob Louden hopes the taco bars from Qdoba Mexican Grill's 15 restaurants
will show up in a lot of corporate boardrooms.
"We've done some delivery ourselves but nothing organized," said Louden,
director of operations for Qdoba. "What Indy Delivered does for us
is deliver our big catering orders and help us establish a relationship
with (businesses)."