summer internship is critical to landing a top job after graduation.
It's also a way for Kellogg students to broaden their experiential
learning and put theory into practice
internships provide a chance for students to apply in the
workplace what they have learned during their first year at
Kellogg," says Roxanne Hori, assistant dean and
director of the Kellogg
Career Management Center. "Students return in the
fall with great energy for the applicability of their courses
and say how the internships helped them clarify what they
want to do upon graduation."
a break, Amit Bakshi '08 stands outside of the Indian
retail chain Café Coffee Day in Bangalore where he interned
is a sampling of how some members of the Class of 2008 used
their summers as a time to deepen their Kellogg MBA experience.
Abreu was drawn to consulting for the chance to try something
different. Working as a summer consultant at Boston Consulting
Group in São Paulo, Brazil, Abreu performed market segmentation
for an international retail bank — a significant change
from what she did before attending Kellogg, when she was responsible
for new product planning at a Brazilian telecom.
said that her Kellogg classes prepared her for the internship.
"I found that the work we did on segmentation in Marketing
430 has been very helpful, and I've used frameworks such as
the STP process that we learned in that class," she said.
She also credits the quantitative skills she developed in
decision sciences classes in preparing her for her role at
to the nature of her project, Abreu found the experience to
be more independent than collaborative. "I think the
nature of consulting is team based. I really enjoyed that
and I enjoy it at Kellogg."
said she looks forward to working with different industries
on projects that are intellectually stimulating. She saw her
impact firsthand in a meeting with her summer client: "They
were discussing some of the preliminary findings, and it was
rewarding to hear them talk about the work I had done and
use that to help decide what strategies they would pursue."
his sights set on entrepreneurship in India, Amit Bakshi
chose to work in retail, one of the country's fastest-growing
industries. Bakshi's project was designing a strategy to improve
customer service at Café Coffee Day, India's largest café
chain with 460 cafés in 80 cities. It pioneered the café concept
with its first store in Bangalore in 1996.
Coffee Day has developed an extremely strong brand, especially
among India's urban youth who need relaxed and fun places
to hang out," he said. "Despite having grown to
its current size, it remains an entrepreneurial company and
has aggressive plans for growth."
of that development is establishing consistent customer service,
which Bakshi said he approached from a human-resources perspective.
"I broke it down into hiring the right people, training
them and keeping them engaged with the right incentives and
his internship, Bakshi had no HR experience and limited retail
experience. "Everything has been new to me, and I've
been learning as I go." He prepared in advance by discussing
his project with Kellogg faculty members who provided marketing
case studies and frameworks. "One thing Kellogg has given
me is more confidence in problem solving, which is necessary
when you're working in an unstructured atmosphere," he
the internship, he learned about HR and customer service by
consulting with professors at the Indian Institute of Management
in Bangalore and interviewing employees in cafés and human
resources. The experience whetted his appetite for entrepreneurship.
Dhaliwal also worked in India during his internship as
an associate at UBS. His exposure to investment banking in
Asia was a different but positive experience compared to traditional
banking internships in New York. "I was hearing so much
about the India growth story and wanted to find out firsthand
what it was all about," he said. "Only after I worked
there did I understand the energy in the country."
Winters '08 interned in the business and operations strategy
group at Google this summer.
in a smaller overseas office, Dhaliwal received more time
with clients and UBS executives. Although the internship itself
was not as structured as one in the U.S. might be, it exposed
him to higher-level projects he may not have experienced otherwise.
I have a better understanding of the Indian market and how
businesses operate and report financial statements."
Dhaliwal continues to follow Indian news and markets, and
he is considering a career in investment banking or private
equity in India.
said his first-year classes in real estate and finance prepared
him for the job, and the softer skills he gained from a robust
extracurricular life contributed to his ability to manage
working more than 80 hours a week during the internship.
Hamilton went off campus — and online — to
spend his summer at YouTube in California. Working as a product
marketing intern, Hamilton analyzed trends and internal data
to propose strategies to improve the user experience and increase
overall video consumption on the site.
media and entertainment have always been areas of great personal
interest," Hamilton said, and he wanted to extend that
interest to his career. He appreciated the opportunity to
pursue high-level, open-ended projects. "I had a lot
of autonomy to work on cool projects that touched a number
of different parts of the company." He primarily worked
with the product and content partner teams, both of which
strive to provide a superior user experience.
of the biggest challenges in his role, he said, was to remember
that every decision must consider the end user. "Everything
is painstakingly focused on valuing the user experience."
of what Hamilton said he learned in his first year at Kellogg
prepared him for YouTube. "Kellogg equipped me with a
tool kit to analyze problems and provided the ability to break
down business issues and address what needs to get done."
parent company, Google, is where Kelly Winters spent
her summer. As an associate in the business and operations
strategy group, Winters applied skills she has honed at Kellogg.
"It was an interesting transition for me to do a similar
role where I already had pretty strong legs, but in a new
industry," she said. That footing came from three years
of consulting work at Bain and Company prior to Kellogg and
allowed her to apply her analytical and qualitative skills
could speak only generally about the project due to her non-disclosure
agreement, but said it centered on human resources and how
Google can continue growing while strategically solving its
business issues. "The project that I worked on diagnosed
the human resources organization via interviews that were
used to provide a list of recommended short- and long-term
initiatives," she said. "I developed skills in learning
the right questions to ask and the best ways to ask them."
the other interns, Winters said that the group work she did
at Kellogg assisted her at Google, also a team-based environment.
"One of the great things about the internship is the
experience of working at Google, a company that's innovative
in the way it thinks about its business model, its challenges
and its employees," she said.