To provide every student with high-quality hardware, software and communications support, the Kellogg School requires all incoming students to purchase a specified laptop computer, pre-loaded with the communications peripherals and software used at Kellogg. In the event of a hardware or software problem with your laptop during your enrollment at Kellogg, you will receive full technical support from Kellogg Information Systems, including access to a loaner laptop if your laptop cannot be repaired on the same day. This approach enables us to provide high-quality hardware, software and communications support to help make every student fully productive in the Kellogg environment. Kellogg Information Systems support for Kellogg Laptop Program computers ends after two years, or after the owner is no longer enrolled at Kellogg, whichever comes first. The laptop manufacturer's hardware support continues throughout their stated warranty period regardless of the laptop's owner. Kellogg provides loaner laptops to students while their Kellogg Laptop Program laptop is out for repair. In order to ensure that all students have access to a loaner laptop when needed, students are expected to bring back their loaner laptop to exchange it for their own repaired laptop within at most 4 business days of notification that their laptop is repaired. Appropriate exceptions are made during school breaks. Students who do not bring back a loaner laptop within 10 business days of notification may have their loaner rights suspended. Students who do not bring back a loaner laptop by the end of the quarter may have their class registration rights suspended. Non-Partipants in Kellogg Laptop Program In order to be productive at Kellogg, all entering students are required to have a laptop computer equal to the specifications of the new Kellogg laptop package, including the peripherals and software utilized in the Kellogg environment. We recommend against using a laptop other than the Kellogg Laptop Program computer unless you are a user with a high degree of technical computing competence and are willing to handle your own hardware and software support independently of Kellogg. You will need to configure your software for the Northwestern and Kellogg networks, as well as seek vendor assistance for any other problems. You will have access to limited phone support at the Northwestern Help Desk, but Kellogg will not be able to provide you with any hardware, software or communications support. Please review KIS' Support Agreement for Students Not Participating in the KLP. Students entering the joint degree JD/MBA program are encouraged to participate in the Law School laptop program rather than the Kellogg laptop program. While some JD/MBA students may occasionally favor the Kellogg laptop brand choice over the Law School laptop brand, it is not efficient for JD/MBA students to receive support from Kellogg. The Law School is set up to provide on-site hardware and software support for laptops for three years (the standard length of the JD program), while Kellogg provides this support for only two years (the standard length of the MBA program). JD/MBA students attend classes on the Chicago campus for two out of three years, including the important first year when they are becoming acclimated to the University technology environment. If a JD/MBA student prefers the Kellogg laptop brand choice over the Law School laptop brand, he/she can purchase the Kellogg laptop beginning in early July. The student should carefully consider the ongoing hardware and software support they will need over the three years of their degree program and weigh this in making their laptop program decision. JD/MBA Students who participate in the Law laptop program During their second year while students are attending classes at Kellogg on the Evanston campus, Kellogg Information Systems will provide best-effort hardware and software support to JD/MBA students who participate in the Law School laptop program. This support will include troubleshooting and resolution of most software problems. Kellogg Information Systems will install and configure the Kellogg network printers for JD/MBA students. If the student's laptop should require advanced troubleshooting or complete re-imaging, he/she will receive support for this from the Law School’s technology support group. All hardware repairs will be coordinated either by the student directly with the manufacturer or through the Law School IT department in the McCormick Building on the Chicago campus. JD/MBA Students who participate in the Kellogg laptop program During their first and third years while students are attending law classes on the Chicago campus, the Law School IT department will provide best-effort hardware and software support to JD/MBA students who participate in the Kellogg laptop program. This support will include troubleshooting and resolution of most software problems. If the student's laptop should require advanced troubleshooting or complete re-imaging, he/she will receive support for this from Kellogg Information Systems’ technology support group. All hardware repairs will be coordinated either by the student directly with the manufacturer or through the Kellogg Technical Support Center located in the Jacobs Center on the Evanston campus. A limited number of loaner laptops will be kept in the Kellogg loaner pool for use during JD/MBA repairs in the third year of the program. JD/MBA Students who participate in neither laptop program JD/MBA students who do not participate in the Law School or Kellogg laptop programs will be considered non-laptop program participants at Kellogg and will receive the same very limited level of support provided to Kellogg MBA students who are non-laptop program participants. MBA Exchange Students at Kellogg Exchange students are not expected to have a laptop for their one or two quarter visit to Kellogg. The dedicated Exchange Student Lab in the McManus Living-Learning Center is intended to provide additional desktop computer capacity for exchange students to complete their coursework requirements. Kellogg is not in a position to provide loaner laptops or arrange laptop rental for exchange students. Exchange students may wish to bring a laptop from their home country, if they already own one. But again, this is not necessary. Instructional information and support for such laptops is limited to that provided to Non-Laptop Program Participants. If a laptop is equipped with an ethernet card and Windows XP exchange students should be able to connect to the Kellogg network after following the instructions for Non-Laptop Program Participants. KIS has a policy of limited support for Palm devices. Please review the policy here. Questions Please feel free to email Student Technical Support at kis-help@kellogg.northwestern.edu, call us at (847) 467-2100, or stop by Jacobs 163, if you have any questions.
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