Requesting Technical Computing Support

Requesting Technical Support:

KIS has a web-based service request system, which enables you to directly enter your service request and then check on its status.  Click here to access the web-based service request system.  Web requests are the preferred method for making service requests.  To help us to prioritize and complete requests efficiently, please describe your service request as fully as possible.

You may also send an e-mail to kis-fastcats@kellogg.northwestern.edu

For more efficient response, do not e-mail or leave a voicemail message directly for your representative.

A rep will contact you within one business day of your request to carry out the work or to give you an estimated time frame. 

Getting Off-Campus Phone Assistance from the Student Technical Support Group:

While off-campus, you may request assistance with dialing in and with network applications by calling the Student Technical Support Group’s Help Desk at (847) 467-2100. During the academic year, the Help Desk hours are Mon-Fri, 8am-8pm. Summer hours are Mon-Fri, 8:30am-5pm.

Getting Off-Campus Phone Assistance from NU’s ITSS Group:

You may also request assistance with dialing in and with network applications by calling Northwestern’s Information Technology Support Services (ITSS) group at (847) 467-ITSS. ITSS provides after hours phone support for University computing services of a general nature.