Student Technical Support Center

Located in Room 163 of the Jacobs Center on the Evanston campus, the Student Technical Support Center (TSC) provides Kellogg students with in-person and phone support for the Kellogg Laptop Program and general questions.

Academic Year Hours — Walk-in Support

Academic Year Hours — Phone Support
(847-467-2100)

For assistance outside of our business hours, we have other support options:

• Documentation
  Check out the Frequently Asked Questions for answers to some of the most common problems. Many other issues are covered in our How-To Documentation.
  
• E-mail KIS
  Students can e-mail questions to kis-help@kellogg.northwestern.edu. A KIS support representative will respond within two business days. Please do not include your password in an e-mail message.

Jacobs Computer Lab

The Jacobs Computer Lab is located on the Evanston Campus in Room 2222 of the Jacobs Center. The Jacobs Computer Lab is open 24 hours a day, 7 days a week via Marlok access.

Equipment

• 26 Dell Optiplex SX280 workstations running Windows XP Professional. Each workstation has:
  • Hardware
    • Pentium 4 520 (2.8 GHz) Processor
    • 2 GB RAM
    • DVD+R/RW (DVD burner) drive
    • 17-inch UltraSharp LCD flat screen monitors
  • Software
    • A list of software installed on Kellogg's public computers is available here.
• 4 laser printers
  • 2 black & white laser printers (queue name "JacobsLab")
  • 2 color laser printers (queue name "JacobsColor")
    Please see our Color Printing Policies
  • Note: There are an additional 2 HP LaserJet 9000 printers next door in 2218 that duplexes (prints double-sided) all print jobs (starting 3/28).
• 10 Special Software workstations
• 2 Bloomberg terminals
• 2 Multimedia workstations
• 2 Scanners
• 1 Zip 250 USB drive (for use with laptops)
• 1 Datastream terminal

Jacobs Computer Lab Hours

Click here for holiday hours.

Lab Support

If you have questions about using the public computers or printers, please talk to a KIS Consultant. To talk to a KIS consultant:

* If your question can't be answered over the phone, a KIS consultant
will come to the lab to assist you.

Jacobs Hallway Computers & Printers

In addition to our public computer labs, Kellogg also provides public computers and printers in the ground floor hallways of the Jacobs Center.

Equipment

• 14 Dell Optiplex SX280 workstations running Windows XP Professional. Each workstation has:
  • Hardware
    • Pentium 4 520 (2.8 GHz) Processor
    • 2 GB RAM
    • DVD+R/RW (DVD burner) drive
    • 17-inch UltraSharp LCD flat screen monitors
  • Software
    • A list of software installed on Kellogg's public computers is available here.
• 2 laser printers (queue name "JacobsHall" located outside G44, that duplexes (prints double-sided) all print jobs by default (starting 3/28))

McManus Computer Lab

The McManus Computer Lab is located on the first floor of the McManus Living/Learning Center, 1725 Orrington Avenue in Evanston. It is open 24 hours a day, seven days a week.

Equipment

• 9 Dell Optiplex GX260 workstations running Windows XP Professional. Each workstation has:
  • Hardware
    • Pentium 4 2.2 GHz Processor
    • 1 GB RAM
    • DVD/CD-RW combo drive
    • 15" flat-screen LCD monitor
  • Software
    • A list of software installed on Kellogg's public computers is available here.
• 5 laser printers
  • 4 black & white laser printers (queue names "McManusLab1", "McManusLab2")
  • 1 color laser printer (queue name "McManusColor"). Please see our Color Printing Policies
• 1 Multimedia workstation
• 1 scanner

McManus Student Resource Room

The McManus Resource Room is located on the first floor of the McManus Living/Learning Center, 1725 Orrington Avenue in Evanston. It is open 24 hours a day, seven days a week.

Equipment

• 2 laser printers (queue name "McManusResourceRoom")
• Copier
• Fax machine

Chicago Campus Lab

The Chicago Campus Lab is located in Wieboldt Hall, 339 E. Chicago Avenue, on the second floor, within Schaffner Library.

Hours

Network Printers

KIS maintains more than 20 network printers at the Jacobs Center, McManus Living Learning Center, and Wieboldt Hall. For more information, including instructions on how to use the printers, see our Printers How-To Documentation and our Public Printer Directory.

Ethernet jacks and power outlets are available in the Jacobs Center atrium, study rooms, and student lounge for laptop users to gain easy network access.

All student areas at Kellogg our covered by Kellogg's wireless Ethernet network. See our Wireless documentation for more information.

Most Kellogg classrooms have power and data connections at each seat. All classrooms have video projectors, laptop connections, and wireless microphones (by request).

For more detailed information on equipment available in each classroom, see the Kellogg Classroom Equipment Summary.

For general information on classroom support, including how to reserve a laptop for classroom presentations, see Kellogg Classroom AV & Computer Services.

Study Group Rooms (SGR)

There are 19 SGRs on the second floor of the Jacobs Center that have 40" flat panels and 20 SGRs on the first and ground floors that have 21" monitors. These displays can be connected to laptops to use for group study work. Additionally, all second floor study group rooms in the Jacobs Center have a speaker phones. Ethernet jacks and power outlets are also available in each of the rooms for easy networking of laptops. These connections are wired through the tables in the second floor study group rooms Wireless is availble throughout the Jacobs Center. Additional study group rooms are available in the McManus Living/Learning Center.

Northwestern University Computer Labs

Northwestern's Information Technology Group also operates a number of public computer labs which are open to all Northwestern students.