Case Number: 5-104-005, Year Published: 2004
HBS Number: KEL019
Quality, Statistical Process Control, Control Charts
This case can be used to introduce statistical process control (SPC). It looks at the introduction of SPC into a distribution center servicing a department store chain. The case focuses on the receiving process in the distribution center and describes how SPC methodology is introduced. The ideas discussed include run charts, pareto diagrams, and control limits.
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