Case Number: 5-208-256, Year Published: 2008
HBS Number: KEL550
Nonprofits, Museum Management, Nonprofit Board Governance, Strategic Planning, Mission Definition
Museum XYZ built a beautiful facility in a large, Midwestern city. However, after opening to much acclaim, attendance began to fall off, finances were in a shambles, and there appeared to be a leadership void. The board hired two consultants to conduct a review to pinpoint the issues. This case discusses what the consultants learned, and the teaching note discusses what the board decided to do with the information.
To showcase the sometimes difficult decisions that nonprofit boards of directors face, including:
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