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Managers Handling Disputes, Academy of Management Journal

Abstract

This study investigated how managers resolve disputes in organizations, comparing a typology of managerial third-party dispute-resolution behavior drawn from prior research to the behavior of management students playing third parties in dispute-resolution simulations. We evaluated the third parties' behavior against standard measures of procedural and distributive justice, making this the first study of managerial dispute-resolution behavior that investigates the relationships among third-party behavior, the type of resolution achieved, and perceptions of justice.

Type

Article

Author(s)

Jeanne Brett

Date Published

1989

Citations

Brett, Jeanne. 1989. Managers Handling Disputes. Academy of Management Journal. 32(4): 687-704.

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