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Research Details
The Calculus of Service Quality and Customer Satisfaction: Theoretical and Empirical Differentiation and Integration
Type
Book Chapter
Author(s)
Dawn Iacobucci, Kent Grayson, Amy Ostrom
Date Published
1994
Citations
Iacobucci, Dawn, Kent Grayson, and Amy Ostrom. 1994. The Calculus of Service Quality and Customer Satisfaction: Theoretical and Empirical Differentiation and Integration.
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