Museum XYZ, Major City, USA
Museum XYZ built a beautiful facility in a large, Midwestern city. However, after opening to much acclaim, attendance began to fall off, finances were in a shambles, and there appeared to be a leadership void. The board hired two consultants to conduct a review to pinpoint the issues. This case discusses what the consultants learned, and the teaching note discusses what the board decided to do with the information.
Donnelly, Cohn Anne. Museum XYZ, Major City, USA. Case 5-208-256 (KEL550).