2001 Sheridan Rd, Suite 548, Evanston, IL 60208
Seyed EmadiPh.D. Candidate
(PDF 101 KB / 2 pages)
Research Interests: Service Operations, Empirical Studies in Operations Management, Queueing Systems, Optimization and Computational Economics
Kellogg School of Management, Northwestern University, Evanston, IL
Ph.D., Operations Management, Expected June 2013
M.Sc., Operations Management, December 2010
Sharif University of Technology, Tehran, Iran
M.Sc., Electrical Engineering, February 2004
B.Sc., Electrical Engineering, September 2001
Structural Estimation of Callers' Delay Sensitivity in Call Centers, Management Sceince, under revision for third-round review (minor revision), July 2012, with Zeynep Aksin, Baris Ata and Che- Lin Su.
Impact of Delay Announcements in Call Centers: An Empirical Approach, submitted, with Zeynep Aksin, Baris Ata and Che- Lin Su.