Elizabeth "Betsy" Ziegler is an adjunct professor at the Kellogg School of Management at Northwestern University. In past years at Kellogg Betsy served as the Chief Innovation Officer of Education and Technology, Associate Dean of MBA programs, Dean of Students, and as a Clinical Assistant Professor of Management.
During her tenure at Kellogg, Betsy focused on creating a distinctive student experience from the moment students apply to Kellogg until they join the global alumni community. She restructured MBA operations to better deliver the school's strategy; partnered with faculty to re-balance the program portfolio to meet market demand; and worked alongside students to create programs such as the Dean's Consulting Alliance and the Kellogg Education Technology Incubator, which give students the opportunity to apply their knowledge and skills to enhance the overall student experience.
Prior to Kellogg, she served as a principal in McKinsey & Company's Chicago office where she led the firm's Life Insurance Operations and Technology practice and co-led its Financial Institutions Operations and Technology practice. While there, Betsy was considered an expert in the area of call-centers across industries, and geographies. She advised a range of clients, from major financial services corporations to municipalities to universities. Earlier in her career, she worked as an operations manager for GE Capital, where she specialized in managing front-line performance in credit-card-based customer service, credit and collection call centers.
Betsy holds an M.B.A. from Harvard Business School and received a B.A. in economics from The Ohio State University, where she graduated with distinction.
Betsy is a member of Ann & Robert H. Lurie Children's Hospital of Chicago Board of Directors. She also serves as an investor in and advisor for several start-up companies.
