Thomas Pfiffner

Lecturer of Health Enterprise Management

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Tom Pfiffner has served in leadership roles in the healthcare industry for over 20 years. He’s had the privilege of working for some of our nation’s most renowned institutions including Columbia-HealthOne, Henry Ford Health System, Northwestern Memorial Hospital, and for the past 9 years with Advocate Healthcare - Advocate Medical Group. At Advocate Medical Group, he has served a variety of roles including Director of Practice Acquisitions, Vice President of Operation of the City Region, and he most recently transitioned into a system role as the Executive Director of Revenue Cycle and ISIT Applications. Tom’s background is in Industrial Engineering from the University of Iowa, and he holds a Masters in Communication from Northwestern through the Communication System Strategy and Management Program.

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Certificate Program, 2011, Project Management in Health Care, Harvard School of Public Health, Education
M.S., 2003, Communication Systems Strategy and Management Program, Northwestern University, Education
B.S., 1993, Industrial Engineering, University of Iowa, Education

Other Professional Experience
Executive Director of Revenue Cycle and IS/IT Applications, Advocate Health Care - Advocate Medical Group, 2013-present
Vice President Operations - City Region, Advocate Health Care - Advocate Medical Group, 2012-2013
Director of Practice Acquisitions, Advocate Health Care - Advocate Medical Group, 2008-2011
Director of MSO Services and Revenue Cycle, Advocate Health Care - Advocate Medical Group, 2006-2008
Manager of MSO Service and Revenue Cycle, Advocate Health Care - Advocate Medical Group, 2004-2006
Business Operations Manager – Surgical Services , Northwestern Memorial Hospital, 1998-2004
Management Engineer, Northwestern Memorial Hospital, 1997-1998
Operations Analyst, Henry Ford Health System, 1996-1997
Management Engineer, Columbia-HealthONE, 1994-1996

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Print Teaching
Full-Time / Part-Time MBA
Hospital - Physician- Insurer Relationships and the Response to Healthcare Reform (HEMA-920-A)

This course counts toward the following majors: Health Enterprise Management,

This course explores the relationships between Hospitals, Physicians, and Insurers and their response to the call to deliver value-based care. The journey will start with the traditional role of the physician as an independent contractor with practice rights at a hospital but with no other relationship. Over time, and prodded by changes in reimbursement , hospitals now routinely engage in contracting, joint venturing ( such as forming Accountable Care Organizations ), and employing physicians pursuant to economic strategies and governed by legal rules that will be explored in this class. Also discussed will be the physician practice management opportunities and challenges presented by health insurers. Guest presenters representing diverse health care interests will be invited to participate in the course.