Shana Carroll
Shana Carroll

Clinical Associate Professor of Management Communications
Faculty Director, Management Communications Program

Print Overview

Professor Carroll is a Clinical Associate Professor and Senior Advisor in the Office of the Dean at the Kellogg School of Management at Northwestern University.  As a member of the faculty, she develops curriculum and teaches in the areas of leadership and organizational communication in the school's MBA, MSMS and executive education programs. As a senior advisor to the dean, she works on a wide range of special projects.

Professor Carroll joined Kellogg in 2010 as Chief of Staff, a role she held for three years. As Chief of Staff, she served as the right hand to Dean Sally Blount as she undertook comprehensive organizational change and the introduction of a new strategic plan. She was instrumental in the school's administrative restructuring including the hiring of more than a dozen senior leaders. Additionally, she spearheaded the external launch of the school's strategic plan, expanded branding across the school's facilities, and led the reinvigoration and alignment of the school's domestic and global alumni councils.

Prior to joining Kellogg, Professor Carroll spent nearly a decade at New York University's Stern School of Business where she served on the school's senior staff as Director of Communications at the Undergraduate College and an Adjunct Professor of Management Communication. In 2010, she was awarded the school's distinguished Administrator of the Year award.

Professor Carroll began her teaching career at NYU in 2007. Leveraging her more than 15 years of experience in marketing communications, she teaches courses and workshops in leadership and organizational communication, communicating for organizational change, presentation skills and business writing. Earlier in her career, she was a Product Manager for PR Newswire Association, Inc. where she specialized in developing and marketing products to investor relations professionals.

Professor Carroll is the co-author of a book chapter on negotiating organizational change.

Professor Carroll holds a B.A. in political science from Boston College and a M.B.A. in management and marketing from New York University.  Additionally, she is currently completing her certification in executive coaching.

Print Vita
MBA, 2006, Marketing & Management, Stern School of Business, New York University
BA, 1997, Political Science and Art History, Boston College

Academic Positions
Senior Advisor, Office of the Dean, Office of the Dean, Kellogg School of Management, Northwestern University, 2013-present
Clinical Assistant Professor, Management Communication, Kellogg School of Management, Northwestern University, 2013-present
Adjunct Professor of Management Communication, Management & Organizations, Stern School of Business, New York University, 2007-2010

Other Professional Experience
Chief of Staff, Kellogg School of Management, Northwestern University, 2010-2013
Director of Communications, Stern School of Business, New York University, 2007-2010
Product Manager, PR Newswire Association, Inc., 2000-2001

Honors and Awards
Administrator of the Year, Stern School of Business, New York University, 2010

Print Research

Print Teaching
Teaching Interests


Organizational Communication

Communications Strategy

Presentation Skills

Business Writing


Team Dynamics

Full-Time / Evening & Weekend MBA
Personal Leadership Insights (KACI-461-5)
This course was formerly known as MORS 935-C
This course is a unique opportunity for students who are highly motivated and committed to their personal development and growth as a leader. You will partner with a Kellogg Leadership Coach who will lead a small group of ten students through a series of assignments that will help you increase self-awareness and gain clarity about your unique leadership skills, values, strengths and limitations. Classes will meet weekly for 90 minutes. Each class will consist of group discussions and peer coaching exercises around self-reflective assignments that you must prepare prior to class. In addition, you will meet one-on-one with your Kellogg Leadership Coach for two personalized, 45-minute coaching sessions during the quarter. Due to the self-reflective nature of the course, you will not receive a letter grade, but rather “Pass/No Credit” on your transcript for 0.5 credits. The “Pass” designation will be given if meet the following requirements: 100% attendance (with no exceptions); on time completion of all assignments; honoring the confidential information of others in the group; and preparation and active engagement in all group coaching sessions.

Leadership: Power, Politics and Talk (KACI-469-5)

**This course was formerly known as MORS-942-B**

This course requires a weekly discussion section in addition to the weekly lecture. Registration for a discussion section will happen separately (after bidding and registration) but please plan accordingly using the information below

Fall 2016, 2nd 5 weeks
Plenary/Lecture: Tuesdays, 6:30 to 8:30 p.m. plus a required one-hour weekly discussion section

Discussion Section Options
Options for FT students only:

  • Thursdays, 11:00am-12:00pm (Prof. Shana Carroll)
  • Thursdays, 2:00pm-3:00pm (Prof. Bernie Banks)
  • Thursdays, 3:30pm-4:30pm (Prof. Bernie Banks)
  • Friday, 11:00am-12:00pm (Prof. Diana Cordova)
Options for PT students only:
  • Tuesdays, 5:15-6:15pm (Prof. Diana Cordova) Jacobs Center
  • Thursdays, 7:30am-8:30am (Prof. Shana Carroll) Wieboldt Hall

Building on MORS-430 (Leadership in Organizations), this 5-week course moves the focus from mid-level leadership to the senior executive level of the organization. The goal is to provide insight into leading at "height and scale" - that is, what management and leadership look and feel like when you oversee 1,000 to 100,000 people and $500M to billions in revenue. How do you lead when you are only one person and you can't "do" the work of the organization yourself, you can only steer those who do?

To make this perspective as concrete as possible, we will focus on four key behavioral levers/activities that leaders have available to them to shape and have impact within large, complex organizations.

Four Key Behavioral Levers/Activities:
- Establishing a power base ("power")
- Navigating the organizational dynamics of change ("politics")
- Honing and leveraging your communications skills ("talk")
- Building your senior leadership team

The 1/2 credit course will include 5 plenary sessions (2 hours/session) and 5 small-group discussion sections (1 hour/session). Each plenary session will combine lecture and senior executive guest speakers who will build on that week's topic by sharing their own insights and experiences. Discussion groups will follow each plenary as forums for reacting and engaging in dialogue with a smaller group of classmates about lecture content, readings and speakers.

Management Communications (MORSM-456-0)