Shana Carroll
Shana Carroll

ARCHITECTURES OF COLLABORATION
Clinical Associate Professor of Management Communications
Faculty Director, Management Communications Program

Print Overview

Professor Carroll is a Clinical Associate Professor and the Director of the Management Communication Program at the Kellogg School of Management at Northwestern University.

As a member of the faculty, she develops curriculum and teaches in the areas of leadership, change management and organizational communication in the school's MBA, MSMS and executive education programs. As Director of the Management Communication Program, she is leading the creation of a comprehensive, differentiated communications program for Kellogg MBA students.

Professor Carroll has also served as Senior Advisor to the Dean since 2013, overseeing a broad portfolio of high priority projects including work on employee engagement, manager development and women's leadership. She is currently leading a multi-year branded environments project that is infusing the Kellogg identity and personality into the school's new 410,000 square foot Global Hub.

Professor Carroll joined Kellogg in 2010 as Chief of Staff, a role she held for three years. As Chief of Staff, she was a key member of the school's leadership team and served as the right hand to Dean Sally Blount as she undertook comprehensive organizational change and the introduction of a new strategic plan. She was instrumental in the school's administrative restructuring including the hiring of more than a dozen senior leaders. Additionally, she spearheaded the external launch of the school's strategic plan and led the reinvigoration and alignment of the school's domestic and global alumni councils.

Prior to joining Kellogg, Professor Carroll spent nearly a decade at New York University's Stern School of Business where she served on the school's senior staff as Director of Communications at the Undergraduate College and an Adjunct Professor of Management Communication. In 2010, she was awarded the school's distinguished Administrator of the Year award. Earlier in her career, she was a Product Manager for PR Newswire Association, Inc. where she specialized in developing and marketing products to investor relations professionals.

Professor Carroll serves as a member of Kellogg's Senior Academic Team, is on the executive board for IGNITE (Kellogg's resource group for women) and is the executive sponsor of KBAN (the Kellogg Black and African American Network). She is a member of the Management Communication Association and Association for Business Communication.

Professor Carroll holds a B.A. in political science from Boston College and a M.B.A. in management and marketing from New York University. Additionally, she has a certificate in executive coaching.

Professor Carroll enjoys cooking, traveling, reading, cycling and racquet sports. Above all, she loves spending time roaming around Chicago with her husband and two kids.



Print Vita
Education
MBA, 2006, Marketing & Management, Stern School of Business, New York University
BA, 1997, Political Science and Art History, Boston College

Academic Positions
Faculty Director, Management Communications Program, Kellogg School of Management, Northwestern University, 2016-present
Clinical Associate Professor of Management Communications, Kellogg School of Management, Northwestern University, 2016-present
Senior Advisor, Office of the Dean, Office of the Dean, Kellogg School of Management, Northwestern University, 2013-2016
Clinical Assistant Professor of Management Communications, Kellogg School of Management, Northwestern University, 2013-2016
Adjunct Professor of Management Communication, Management & Organizations, Stern School of Business, New York University, 2007-2010

Other Professional Experience
Chief of Staff, Kellogg School of Management, Northwestern University, 2010-2013
Director of Communications, Stern School of Business, New York University, 2007-2010
Product Manager, PR Newswire Association, Inc., 2000-2001

Honors and Awards
Administrator of the Year, Stern School of Business, New York University, 2010

Print Research
Other
Carroll, Shana and Sally Blount. "Overcome Resistance to Change with Two Conversations." Harvard Business Review.

 
Print Teaching
Teaching Interests

Leadership

Organizational Communication

Communications Strategy

Presentation Skills

Business Writing

Coaching

Team Dynamics


Full-Time / Evening & Weekend MBA
Personal Leadership Insights (KACI-461-5)
This course was formerly known as MORS 935-C
This course is a unique opportunity for students who are highly motivated and committed to their personal development and growth as a leader. You will partner with a faculty member and Kellogg Leadership Coach who will lead a small group of students through a series of assignments that will help you increase self-awareness and gain clarity about your unique leadership skills, values, strengths and limitations. Classes will meet weekly for 90 minutes. Each class will consist of group discussions and peer coaching exercises around self-reflective assignments that you must prepare prior to class. In addition, you will meet one-on-one with your Kellogg Leadership Coach for two personalized, 30-minute coaching sessions during the quarter. Due to the self-reflective nature of the course, you will not receive a letter grade, but rather “Pass/No Credit” on your transcript for 0.5 credits. The “Pass” designation will be given if you meet the following requirements: 100% attendance (with no exceptions); on time completion of all assignments; honoring the confidential information of others in the group; and preparation and active engagement in all group coaching sessions.
Please note that the 100% attendance policy is non-negotiable across all sections and instructors. Only bid on a section for which you are sure you can attend every class session. Review the abbreviated syllabus for that section to confirm the precise meeting dates.

Leadership: Power, Politics and Talk (KACI-469-5)

**This course was formerly known as MORS-942-B**

This course requires a weekly discussion section in addition to the weekly lecture. Registration for a discussion section will happen separately (after bidding and registration) but please plan accordingly using the information below

Fall 2016, 2nd 5 weeks
Plenary/Lecture: Tuesdays, 6:30 to 8:30 p.m. plus a required one-hour weekly discussion section

Discussion Section Options
Options for FT students only:

  • Thursdays, 11:00am-12:00pm (Prof. Shana Carroll)
  • Thursdays, 2:00pm-3:00pm (Prof. Bernie Banks)
  • Thursdays, 3:30pm-4:30pm (Prof. Bernie Banks)
  • Friday, 11:00am-12:00pm (Prof. Diana Cordova)
Options for PT students only:
  • Tuesdays, 5:15-6:15pm (Prof. Diana Cordova) Jacobs Center
  • Thursdays, 7:30am-8:30am (Prof. Shana Carroll) Wieboldt Hall

Building on MORS-430 (Leadership in Organizations), this 5-week course moves the focus from mid-level leadership to the senior executive level of the organization. The goal is to provide insight into leading at "height and scale" - that is, what management and leadership look and feel like when you oversee 1,000 to 100,000 people and $500M to billions in revenue. How do you lead when you are only one person and you can't "do" the work of the organization yourself, you can only steer those who do?

To make this perspective as concrete as possible, we will focus on four key behavioral levers/activities that leaders have available to them to shape and have impact within large, complex organizations.

Four Key Behavioral Levers/Activities:
- Establishing a power base ("power")
- Navigating the organizational dynamics of change ("politics")
- Honing and leveraging your communications skills ("talk")
- Building your senior leadership team

The 1/2 credit course will include 5 plenary sessions (2 hours/session) and 5 small-group discussion sections (1 hour/session). Each plenary session will combine lecture and senior executive guest speakers who will build on that week's topic by sharing their own insights and experiences. Discussion groups will follow each plenary as forums for reacting and engaging in dialogue with a smaller group of classmates about lecture content, readings and speakers.

Strategic Communication for Organizations (KACI-915-5)
As you gain seniority, your ability to strategically and effectively communicate becomes increasingly critical. CEOs say they spend the large majority of their time proactively communicating to engage large and dispersed workforces and manage the interests of diverse stakeholders. As ambitious managers, your communication abilities will quickly be put to the test. Whether you’re managing a cross-functional team, creating strategic alignment, building or shaping culture, or initiating and driving change, the ability to effectively engage, mobilize and gain the support of a broad set of stakeholders is instrumental to your success. In this five-week course, you’ll gain insight into the leader’s role as a communicator and spokesperson. We’ll focus on how leaders use strategic communication to build employee engagement, drive change and manage through crisis. Through the course, you’ll learn how to create communication plans and strategies to facilitate organizational success while also developing your own communications skills.

Strategic Communication for Organizations (KACIM-915-5)
As you gain seniority, your ability to strategically and effectively communicate becomes increasingly critical. CEOs say they spend the large majority of their time proactively communicating to engage large and dispersed workforces and manage the interests of diverse stakeholders. As ambitious managers, your communication abilities will quickly be put to the test. Whether you’re managing a cross-functional team, creating strategic alignment, building or shaping culture, or initiating and driving change, the ability to effectively engage, mobilize and gain the support of a broad set of stakeholders is instrumental to your success. In this five-week course, you’ll gain insight into the leader’s role as a communicator and spokesperson. We’ll focus on how leaders use strategic communication to build employee engagement, drive change and manage through crisis. Through the course, you’ll learn how to create communication plans and strategies to facilitate organizational success while also developing your own communications skills.