Shana Carroll
Shana Carroll

Clinical Assistant Professor of Management Communication
Senior Advisor, Office of the Dean

Print Overview

Professor Carroll is a Clinical Assistant Professor of Management Communication and Senior Advisor in the Office of the Dean at the Kellogg School of Management at Northwestern University.  As a member of the faculty, she develops curriculum and teaches in the areas of leadership and organizational communication in the school's MBA, MSMS and executive education programs. As a senior advisor to the dean, she works on a wide range of special projects.

Professor Carroll joined Kellogg in 2010 as Chief of Staff, a role she held for three years. As Chief of Staff, she served as the right hand to Dean Sally Blount as she undertook comprehensive organizational change and the introduction of a new strategic plan. She was instrumental in the school’s administrative restructuring including the hiring of more than a dozen senior leaders. Additionally, she spearheaded the external launch of the school's strategic plan, expanded branding across the school’s facilities, and led the reinvigoration and alignment of the school's domestic and global alumni councils.

Prior to joining Kellogg, Professor Carroll spent nearly a decade at New York University's Stern School of Business where she served on the school's senior staff as Director of Communications at the Undergraduate College and an Adjunct Professor of Management Communication. In 2010, she was awarded the school's distinguished Administrator of the Year award.

Professor Carroll began her teaching career at NYU in 2007. Leveraging her more than 15 years of experience in marketing communications, she teaches courses and workshops in leadership and organizational communication, communicating for organizational change, presentation skills and business writing. Earlier in her career, she was a Product Manager for PR Newswire Association, Inc. where she specialized in developing and marketing products to investor relations professionals.

Professor Carroll is the co-author of a book chapter on negotiating organizational change.

Professor Carroll holds a B.A. in political science from Boston College and a M.B.A. in management and marketing from New York University.  Additionally, she is currently completing her certification in executive coaching.

Print Vita
MBA, 2006, Marketing & Management, Stern School of Business, New York University
BA, 1997, Political Science and Art History, Boston College

Academic Positions
Senior Advisor, Office of the Dean, Office of the Dean, Kellogg School of Management, Northwestern University, 2013-present
Clinical Assistant Professor, Management Communication, Kellogg School of Management, Northwestern University, 2013-present
Adjunct Professor of Management Communication, Management & Organizations, Stern School of Business, New York University, 2007-2010

Other Professional Experience
Chief of Staff, Kellogg School of Management, Northwestern University, 2010-2013
Director of Communications, Stern School of Business, New York University, 2007-2010
Product Manager, PR Newswire Association, Inc., 2000-2001

Honors and Awards
Administrator of the Year, Stern School of Business, New York University, 2010

Print Research

Print Teaching
Teaching Interests


Organizational Communication

Communications Strategy

Presentation Skills

Business Writing


Team Dynamics

Full-Time / Part-Time MBA
Personal Leadership Insights (KACI-461-5)
This course was formerly known as MORS 935-C
This course is a unique opportunity for students who are highly motivated and committed to their personal development and growth as a leader. You will partner with a Kellogg Leadership Coach who will lead a small group of ten students through a series of assignments that will help you increase self-awareness and gain clarity about your unique leadership skills, values, needs, strengths and limitations. Full-time sections are divided by 1st year and 2nd year/1Y. Classes will last for two hours. Each class will consist of group discussions and peer coaching exercises around self-reflective assignments that you must prepare prior to class. In addition, you will have the option of meeting one-on-one with your Kellogg Leadership Coach for a 45-minute coaching session twice during the quarter. This is an experiential learning course centered on your personal development that will not be assigned a letter grade. Grading will be on a "Pass/No Credit" basis. Successful completion of this course will be represented as a "Pass" with 0.5 credits on your transcript. Course requirements include: 100% attendance (including the first day of class); completion of the 1st assignment due on the first day of class and all other subsequent assignments; honoring the confidential information of others in the group; and active participation in all group coaching sessions. The "Pass" will not count towards the MORS major. Note: This course may not be dropped after the first week of the quarter.

Leadership: Power, Politics and Talk (KACI-469-5)

**This course was formerly known as MORS-942-B**

This course requires a weekly discussion section in addition to the weekly lecture. Registration for a discussion section will happen separately (after bidding and registration)

Please read the course information below in its entirety so that you have a complete understanding of the course's structure and requirements prior to bidding.

Fall 2015, 2nd 5 weeks
Plenary/Lecture: Mondays, 6:30 to 8:30 p.m. plus a required one-hour weekly discussion section

Discussion Section Options
Faculty overseeing discussion sections: Prof. Shana Carroll, Prof. Diana Cordova, Prof. Eli Finkel, Prof. Jon Maner. IMPORTANT: Students will preference these discussion sections after the bidding/registration process for the plenary session
Options for FT students only:
  • T, 3:15-4:15 pm (Prof. Maner)
  • T, 4:30-5:30 pm (Prof. Maner)
  • W, 2:30-3:30 pm (Prof. Cordova)
  • W, 4-5 pm (Prof. Cordova)
  • R, 11am-12pm (Prof. Carroll)
  • F, 1:30-2:30 pm (Prof. Finkel)
  • F, 3:15-4:15 pm (Prof. Finkel)
Options for PT students only:
  • M, 5-6 pm (in Evanston, prior to plenary/lecture) (Prof. Cordova)
  • Th, 7:30-8:30 a.m. (in Chicago at Wieboldt) (Prof. Carroll)

Plenary sessions: Allen Center, Evanston campus
Discussion sections: Jacobs Center, Evanston campus. Thursday morning discussion section for PT students held at Wieboldt Hall, Chicago campus

Building on MORS-430 (Leadership in Organizations), this 5-week course moves the focus from mid-level leadership to the senior executive level of the organization. The goal is to provide insight into leading at "height and scale" - that is, what management and leadership look and feel like when you oversee 1,000 to 100,000 people and $500M to billions in revenue. How do you lead when you are only one person and you can't "do" the work of the organization yourself, you can only steer those who do?

To make this perspective as concrete as possible, we will focus on four key behavioral levers/activities that leaders have available to them to shape and have impact within large, complex organizations.

Four Key Behavioral Levers/Activities:
- Establishing a power base ("power")
- Navigating the organizational dynamics of change ("politics")
- Honing and leveraging your communications skills ("talk")
- Building your senior leadership team

In the first week, we begin by building an integrative framework that combines different leadership models to ground the course. The next four classes will explore each of the core topics listed above.

Learning goals include:
- Gaining insight into the senior executive's role and perspective
- Identifying the key behavioral levers that senior leaders can use to shape and have impact within their organizations
- Applying these insights to understand how you can best partner with and support senior leaders during the mid-level management phase of your career
- Developing a plan for building your own senior executive capabilities over the next 10 years as you prepare for a senior executive role

The 1/2 credit course will include 5 plenary sessions (2 hours/session) and 5 small-group discussion sections (1 hour/session). Each plenary session will combine lecture and senior executive guest speakers who will build on that week's topic by sharing their own insights and experiences. Discussion groups will follow each plenary as forums for reacting and engaging in dialogue wit

Executive Education
Advanced Management Program: Intensive

A condensed and immersive professional development opportunity for senior executives responsible for creating markets and driving growth in today's fast-paced, interconnected economy. A holistic approach to assessing the organizational impact of one's leadership skills and style, all supported with executive coaching.

View Program