Achal Bassamboo
Achal Bassamboo

Charles E. Morrison Professor of Decision Sciences
Professor of Operations
Co-Director of MMM Program

Print Overview

Achal Bassamboo is the Charles E. Morrison Professor at Kellogg School of Management, Northwestern University. He is also the co-director of the MMM program which is dual degree program between Kellogg and Segal Design at McCormick School. Professor Bassamboo joined the faculty at the Kellogg School of Management in 2005, after completing his Ph.D. in Operations, Information and Technology at the Stanford Graduate School of Business. His research interests lie in the areas of service systems, revenue management and information sharing. His current research involves designing flexible service systems with a focus on capacity planning and effects of parameter uncertainty. He is also studying credibility (or lack thereof) of information provided by a service provider or a retailer to its customers. His articles have appeared in leading journals, including Management Science, Manufacturing and Service Operations Management and Operations Research. Professor Bassamboo was award the 2016 "Young Scholar Award" given by the Manufacturing and Service Operations Management Society for his research. He has served on the editorial boards for Management Science, POMS and Naval Research Logistics. Professor Bassamboo teaches courses on operations management, supply chain logistics, decision models and statistics.

Areas of Expertise
Capacity Management
Queuing Systems
Service Management

Print Vita
Ph.D., 2005, Operations, Information, and Technology, Stanford University
M.S., 2004, Statistics, Stanford University
B.Tech., 2000, Mechanical Engineering, Indian Institute Of Technology

Academic Positions
Charles E. Morrison Professor of Decision Sciences, Managerial Economics and Decision Sciences, Operations, Kellogg School of Management, Northwestern, 2016-present
Professor, Managerial Economics and Decision Sciences, Kellogg School of Management, Northwestern University, 2012-present
Associate Professor, Managerial Economics and Decision Sciences, Kellogg School of Management, Northwestern University, 2009-2012
Assistant Professor, Managerial Economics and Decision Sciences, Kellogg School of Management, Northwestern University, 2006-2009
Donald P. Jacobs Scholar, Managerial Economics and Decision Sciences, Kellogg School of Management, Northwestern University, 2005-2006
Research and teaching assistant, Stanford University, 2001-2005

Honors and Awards
MSOM Young Scholar Prize, Manufacturing & Service Operations Management, INFORMS, Researcher under the age of 40
Second Place, Article, Junior Faculty Interest Group, 2008
Chairs Core Course Teaching Award, Kellogg School of Management, 2009-2010
Silver Medal, IIT Delhi
Third Place, Article, Junior Faculty Interest Group, 2010

Editorial Positions
Senior Editor, POMS, 2016
Associate Editor, Management Science, 2014
Associate Editor, Naval Research Logistics, 2009-present

Print Research
Research Interests

Applied probability and stochastic models; stochastic systems: performance analysis and optimal control; revenue management; operations management; Empricial Operations

Wu, C., Achal Bassamboo and Ohad Perry. Forthcoming. Service Systems with Dependent Service and Patience Times.
Cui, Ruomeng, Dennis Zhang and Achal Bassamboo. Forthcoming. Learning from Inventory Availability Information: Field Evidence from Amazon.
Bassamboo, Achal, Mor Armony and Rouba Ibrahim. Forthcoming. Does the Past Predict the Future? The Case of Delay Announcements in Service Systems. Management Science.
Huang, Tingliang, Gad Allon and Achal Bassamboo. Forthcoming. Bounded Rationality in Service Systems. Manufacturing & Service Operations Management (M&SOM) .
Allon, GadAchal BassambooJan A. Van Mieghem and R. Cui. 2015. Information Sharing in Supply Chains: An Empirical and Theoretical Valuation. Management Science. 61(11): 2803-2824.
Chopra, SunilAchal Bassamboo, Michael Lim and Mark Daskin. 2013. Facility Location Decisions with Random Disruptions and Imperfect Information. Manufacturing & Service Operations Management (M&SOM) . 15(2): 239-249.
Bassamboo, Achal, LeonYang Chu and Ramandeep S. Randhawa. Forthcoming. Designing Flexible Systems using a New Notion of Submodularity. Operations Research Letters.
Bassamboo, Achal, Ramandeep S. Randhawa and Jan A. Van Mieghem. 2012. A Little Flexibility is All You Need: Asymptotic Optimality of Tailored Chaining and Pairing in Queuing Systems. Operations Research. 60: 1423-1435.
Allon, GadAchal Bassamboo and Eren Cil. 2012. Large-scale Service Marketplaces: The Role of the Moderating Firm. Management Science. 58: 1854-1872.
Allon, Gad and Achal Bassamboo. 2012. The Impact of Delaying the Delay Announcement. Operations Research. 59(5): 1198-1210.
Allon, GadAchal Bassamboo and Itai Gurvich. 2011. "We will be Right With you:" Managing Customer Expectations with Vague Promises and Cheap Talk. Operations Research. 59(6): 1382-1394.
Allon, Gad and Achal Bassamboo. 2011. Buying from the Babbling Retailer? The Impact of Availability Information on Customer Behavior. Management Science. 57(4): 713-726.
Bassamboo, Achal, Ramandeep S. Randhawa and Jan A. Van Mieghem. 2010. Optimal Flexibility Configurations in Newsvendor Networks: Going Beyond Chaining and Pairing. Management Science. 56(8): 1285-1303.
Bassamboo, Achal and Ramandeep S. Randhawa. 2010. On the Accuracy of Fluid Models for Capacity Planning in Queueing Systems with Impatient Customers. Operations Research. 58(5): 1398-1413.
Bassamboo, Achal, Ramandeep S. Randhawa and Assaf Zeevi. 2010. Capacity Sizing Under Parameter Uncertainty: Safety Staffing Principles Revisited. Management Science. 56(10): 1668-1686.
Sohoni, Milind, Achal BassambooSunil Chopra, Usha Mohan and Nuri Sendil. 2010. Threshold Incentives over Multiple Periods and the Sales Hockey Stick Phenomenon. Naval Research Logistics Quarterly . 57(6): 503-518.
Lim, Michael, Mark S Daskin, Achal Bassamboo and Sunil Chopra. 2010. A Facility Reliability Problem: Formulation, Properties, and Algorithm. Naval Research Logistics Quarterly . 57(1): 58-70.
Bassamboo, Achal, Sunil Kumar and Ramandeep S. Randhawa. 2009. Dynamics of New Product Introduction in Closed Rental Systems. Operations Research. 57: 1347-1359.
Bassamboo, Achal and Assaf Zeevi. 2009. On a Data-Driven Method for Staffing Large Call Centers. Operations Research. 57(3): 714-726.
Bassamboo, Achal, J.Michael Harrison and Assaf Zeevi. 2009. Pointwise Stationary Fluid Models for Stochastic Processing Networks. Manufacturing & Service Operations Management (M&SOM) . 11(1): 70-89.
Bassamboo, Achal, Sandeep Juneja and Assaf Zeevi. 2008. Portfolio Credit Risk with Extremal Dependence. Operations Research. 56(3): 593-606.
Bassamboo, Achal, Sandeep Juneja and Assaf Zeevi. 2007. On the Efficiency Loss of State-Independent Importance Sampling in the Presence of Heavy-Tails. Operations Research Letters. 35(2): 251-260.
Bassamboo, Achal, Sandeep Juneja and Assaf Zeevi. 2006. Performance of importance sampling simulation in the presence of heavy tails. Operations Research Letters. 34: 521-531.
Bassamboo, Achal, J.Michael Harrison and Assaf Zeevi. 2006. Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method. Operations Research. 54(3): 419-435.
Bassamboo, Achal, J.Michael Harrison and Assaf Zeevi. 2005. Dynamic routing and admission control in high volume service systems: Asymptotic analysis via multi-scale fluid limits.. Queueing Systems. 51(3-4): 249-285.
Bassamboo, Achal and Sandeep Juneja. 2001. Efficient Winner Determination Techniques in a single item, multiple unit auction. Proceedings of First IFIP Conference on E-commerce, E-business and E-government.: 417-430.
Bassamboo, Achal. 1998. Gripper Design for cylindrical objects. Proceeding of the 18th All India Manufacturing Technology Design and Research Conference, IIT Kharagpur.
Allon, GadAchal Bassamboo and Q. Yu. Forthcoming. How do Delay Announcement Shape Customer Behavior: An Empirical Study. Management Science.
Working Papers
Bassamboo, AchalAntonio Moreno-Garcia and Yannis Stamatopoulos. 2018. The Effects of Menu Costs on Retail Performance: Evidence from Adoption of the Electronic Shelf Label Technology.
Bassamboo, Achal and Rouba Ibrahim. 2018. On the Accuracy of the Last-To-Enter-Service Delay Announcement: Bridging Theory and Practice.
Bassamboo, AchalAntonio Moreno-Garcia and Ioannis Stamatopoulos. 2017. The Effects of Menu Costs on Supply Chain Efficiency: Evidence from the Adoption of Electronic Shelf Label Technology.
Allon, GadAchal Bassamboo and Evan Barlow. 2015. Worker Poaching in a Supply Chain: Enemy from Within?.
Allon, GadAchal Bassamboo and E. Barlow. 2015. Managing Service Operations in the Presence of Labor Issues.
Allon, Gad and Achal Bassamboo. 2006. Service Introduction by Product-Oriented Firms: Pricing, Quality and Variety.
Allon, GadAchal Bassamboo and Eren Cil. Forthcoming. Skill Management in Large-Scale Service Marketplace.
Bassamboo, Achal and Ramandeep S. Randhawa. 2008. Optimal Control in a Netflix-like Closed Rental System.
Allon, GadAchal Bassamboo and Ramandeep Randhawa. 2013. Price as a Signal of Product Availability: Is it Cheap?.
Bassamboo, Achal, Ramandeep S. Randhawa and Assaf Zeevi. 2013. Near-Optimal Control of Parallel Server Queuing Networks.
Bassamboo, Achal and Ramandeep S. Randhawa. 2013. Using Estimated Patience Levels to Optimally Schedule Customers.
Allon, Gad and Achal Bassamboo. 2007. The Role of Services: Pricing, Product Line, and Durability.
Bassamboo, Achal and Sachin Jain. 1999. A Heuristic for Job shop Scheduling under a two class case.
Allon, GadAchal Bassamboo and Q. Yu. 2014. The Impact of Delay Announcements on Consumers: An Empirical Study.
Bassamboo, AchalAntonio Moreno-Garcia and Yannis Stamatopoulos. 2017. Optimal Replenishment in Vendor Managed Inventory Systems Using Point-of-Sales Data.
Book Chapters
Allon, Gad and Achal Bassamboo. 2009. "Cheap Talk in Operations: The Role of Intentional Vagueness." In Consumer-Driven Demand and Operations Management Models, edited by Serguel Netessine and Christopher Tang, 3-36. New York: Springer.

Print Teaching
Teaching Interests

Operations management, Supply Chain Management, Managerial Statistics

Executive MBA
Statistical Decision Analysis (MECNX-434-0)

Operations Management (OPNSX-430-0)
Operations Management examines the basic principles of managing the production and distribution of goods and services. The course approaches operations as a managerial integration function and provides frameworks and tools to target and implement improvements in business processes.

Strategic Decisions in Operations (OPNSX-454-0)
This course builds on the core operations management class with an emphasis on strategic level decisions. It emphasizes the long-term, "big" decisions firms face in structuring their operations. Topics covered range from evaluating flexible technologies to designing supply chains.

Retail Operations and Supply Chain (OPNSX-455-0)
In this course we focus on strategic operational decisions made within retail operations and supply chain. These include decisions related to the network design including sourcing. Our goal in this course is to understand how retail design and planning decisions impact the performance of the firm as well as the entire supply chain. The key will be to understand the link between operational structures and financial performance in a firm. The course is structured to discuss a variety of concepts illustrated through cases.

Full-Time / Evening & Weekend MBA
Operations Management (OPNS-430-0)
1Ys: This course is typically waived through the admissions process or the equivalent course Operations Management (Turbo) (OPNS-438A) was completed during the Summer term. MMMs: This course is equivalent to the MMM core course Designing and Managing Business Processes (OPNS-440) Operations management is the management of business processes--that is, the management of the recurring activities of a firm. This course aims to familiarize students with the problems and issues confronting operations managers, and to provide the language, concepts, insights and tools to deal with these issues to gain competitive advantage through operations. We examine how different business strategies require different business processes and how different operational capabilities allow and support different strategies to gain competitive advantage. A process view of operations is used to analyze different key operational dimensions such as capacity management, cycle time management, supply chain and logistics management, and quality management. Finally, we connect to recent developments such as lean or world-class manufacturing, just-in-time operations, time-based competition and business re-engineering.

Supply Chain Management (OPNS-455-0)
What are the key capabilities a supply chain must develop to support the business strategy of a firm? What is the relationship between the desired capabilities and the structure of a supply chain? This course provides a framework to answer these questions. We define supply chain structure in terms of the following drivers of performance: facilities, information, inventory and transportation. The relationship between structure and performance is analyzed using various case studies that require students to develop analytical spreadsheet models to support their decision making. Students are taught the strategic role of the supply chain. The course also discusses methodologies for designing and planning a supply chain.

Supply Chain Management for MMM Students (OPNS-945-0)

Stochastic Foundations (OPNS-516-0)
This course provides doctoral students the foundations of applied probability and stochastic modeling. The first part of the course covers basic concepts in probability, such as the Borel Cantelli Lemma and the strong law of large numbers; the second part covers renewal and regenerative processes including Markov chains; and the last part covers Martingales and Brownian motion. Throughout, we will be applying some of the theoretic results to the analysis of queues. Students are expected to have some background in probability (such as IEMS 202) and stochastic processes; no measure theory background is required.

Research (OPNS-590-0)
Independent investigation of selected problems pertaining to thesis or dissertation. May be repeated for credit.