Achal Bassamboo
Achal Bassamboo

MANAGERIAL ECONOMICS & DECISION SCIENCES; OPERATIONS
Professor of Managerial Economics & Decision Sciences

Print Overview

Professor Bassamboo joined the faculty at the Kellogg School of Management in 2005, after completing his Ph.D. in Operations, Information and Technology at the Stanford Graduate School of Business. His research interests lie in the areas of service systems, revenue management and information sharing. His current research involves designing flexible service systems with a focus on capacity planning and effects of parameter uncertainty. He is also studying credibility (or lack thereof) of information provided by a service provider or a retailer to its customers.



Areas of Expertise
Capacity Management
Queuing Systems
Service Management
Print Vita
Education
PhD, 2005, Operations, Information, and Technology, Stanford University
MS, 2004, Statistics, Stanford University
BT, 2000, Mechanical Engineering, Indian Institute Of Technology

Academic Positions
Associate Professor, Managerial Economics and Decision Sciences, Kellogg School of Management, Northwestern University, 2009-present
Assistant Professor, Managerial Economics and Decision Sciences, Kellogg School of Management, Northwestern University, 2006-2009
Donald P. Jacobs Scholar, Managerial Economics and Decision Sciences, Kellogg School of Management, Northwestern University, 2005-2006

Grants and Awards
Chairs’ Core Course Teaching Award, Kellogg School of Management, 2009-2010
Third Place, Article, Junior Faculty Interest Group, 2010

Editorial Positions
Associate Editor, Naval Research Logistics, 2009-present
Co-Editor, Quarterly Journal of Political Science, 2005-present
Associate Editor, Games and Economic Behavior, 1997-2010

 
Print Research
Research Interests
Applied probability and stochastic models; stochastic systems: performance analysis and optimal control; revenue management; operations management; rare event simulation

Articles
Bassamboo, Achal, Leon Yang Chu and Ramandeep S. Randhawa. Forthcoming. Designing Flexible Systems using a New Notion of Submodularity. Operations Research Letters.
Huang, Tingliang, Gad Allon and Achal Bassamboo. Forthcoming. Bounded Rationality in Service Systems. Manufacturing and Service Operations Management.
Allon, GadAchal Bassamboo and Eren Cil. Forthcoming. Large-scale Service Marketplaces: The Role of the Moderating Firm. Management Science.
Chopra, SunilAchal Bassamboo, Michael Lim and Mark Daskin. 2013. Facility Location Decisions with Random Disruptions and Imperfect Information. Manufacturing & Service Operations Management. 15(2): 239-249.
Allon, GadAchal Bassamboo and Itai Gurvich. 2012. "We will be Right With you": Managing Customer Expectations with Vague Promises and Cheap Talk. Operations Research. 59(6): 1382-1394.
Bassamboo, Achal, Ramandeep S. Randhawa and Jan A. Van Mieghem. 2012. A Little Flexibility is All You Need: Asymptotic Optimality of Tailored Chaining and Pairing in Queuing Systems. Operations Research. 60: 1423-1435.
Allon, Gad and Achal Bassamboo. 2012. The Impact of Delaying the Delay Announcement. Operations Research. 59(5): 1198-1210.
Allon, Gad and Achal Bassamboo. 2011. Buying from the Babbling Retailer? The Impact of Availability Information on Customer Behavior. Management Science. 57(4): 713-726.
Bassamboo, Achal, Ramandeep S. Randhawa and Assaf Zeevi. 2010. Capacity Sizing Under Parameter Uncertainty: Safety Staffing Principles Revisited. Management Science. 56(10): 1668-1686.
Bassamboo, Achal and Ramandeep S. Randhawa. 2010. On the Accuracy of Fluid Models for Capacity Planning in Queueing Systems with Impatient Customers. Operations Research. 58(5): 1398-1413.
Bassamboo, Achal, Ramandeep S. Randhawa and Jan A. Van Mieghem. 2010. Optimal Flexibility Configurations in Newsvendor Networks: Going Beyond Chaining and Pairing. Management Science. 56(8): 1285-1303.
Sohoni, MilindAchal BassambooSunil Chopra, Usha Mohan and Nuri Sendil. 2010. Threshold Incentives over Multiple Periods and the Sales Hockey Stick Phenomenon. Naval Research Logistics. 57(6): 503-518.
Lim, Michael, Mark S. Daskin, Achal Bassamboo and Sunil Chopra. 2010. A Facility Reliability Problem: Formulation, Properties, and Algorithm. Naval Research Logistics. 57(1): 58-70.
Bassamboo, Achal, J. Michael Harrison and Assaf Zeevi. 2009. Pointwise Stationary Fluid Models for Stochastic Processing Networks. Manufacturing & Service Operations Management. 11(1): 70-89.
Bassamboo, Achal and Assaf Zeevi. 2009. On a Data-Driven Method for Staffing Large Call Centers. Operations Research. 57(3): 714-726.
Bassamboo, Achal, Sunil Kumar and Ramandeep S. Randhawa. 2009. Dynamics of New Product Introduction in Closed Rental Systems. Operations Research. 57: 1347-1359.
Bassamboo, Achal, Sandeep Juneja and Assaf Zeevi. 2008. Portfolio Credit Risk with Extremal Dependence. Operations Research. 56(3): 593-606.
Bassamboo, Achal, Sandeep Juneja and Assaf Zeevi. 2007. On the Efficiency Loss of State-Independent Importance Sampling in the Presence of Heavy-Tails. Operations Research Letters. 35(2): 251-260.
Bassamboo, Achal, J. Michael Harrison and Assaf Zeevi. 2006. Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method. Operations Research. 54(3): 419-435.
Bassamboo, Achal, J. Michael Harrison and Assaf Zeevi. 2006. Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method. Operations Research. 54(3): 419-435.
Bassamboo, Achal, Sandeep Juneja and Assaf Zeevi. 2006. Performance of importance sampling simulation in the presence of heavy tails. Operations Research Letters. 34: 521-531.
Bassamboo, Achal, J. Michael Harrison and Assaf Zeevi. 2005. Dynamic routing and admission control in high volume service systems: Asymptotic analysis via multi-scale fluid limits.. Queueing Systems. 51(3-4): 249-285.
Bassamboo, Achal and Sandeep Juneja. 2001. Efficient Winner Determination Techniques in a single item multiple unit auction. Proceedings of First IFIP Conference on E-commerce, E-business and E-government.: 417-430.
Bassamboo, Achal. 1998. Gripper Design for cylindrical objects. Proceeding of the 18th All India Manufacturing Technology Design and Research Conference, IIT Kharagpur.
Working Papers
Bassamboo, Achal and Ramandeep S. Randhawa. 2013. Using Estimated Patience Levels to Optimally Schedule Customers.
Allon, GadAchal Bassamboo and Q. Yu. 2013. The Impact of Delay Announcements on Consumers: An Empirical Study.
Allon, GadAchal Bassamboo and Ramandeep Randhawa. 2013. Price as a Signal of Product Availability: Is it Cheap?.
Allon, GadAchal Bassamboo and Martin Lariviere. 2013. Will the Social Planner Let Bags Fly Free?.
Allon, GadAchal Bassamboo, R. Cui and Jan A. Van Mieghem. 2013. Information-Sharing in Supply Chains: An Empirical and Theoretical Valuation.
Allon, Gad and Achal Bassamboo. 2013. Service Introduction by Product-Oriented Firms: Pricing, Quality and Variety.
Bassamboo, Achal, Ramandeep S. Randhawa and Assaf Zeevi. 2013. Near-Optimal Control of Parallel Server Queuing Networks.
Allon, GadAchal Bassamboo and Q. Yu. How do Delay Announcement Shape Customer Behavior: An Empirical Study.
Allon, Gad and Achal Bassamboo. 2013. How to Teach your Customers to Play Nash along with Queuing Theory.
Allon, GadAchal Bassamboo and Eren Cil. 2013. A Service Marketplace with Multiple Classes and Multiple Skilled Agents.
Allon, GadAchal Bassamboo and E. Barlow. 2013. Managing Service in the Presence of Labor Issues.
Bassamboo, Achal and Ramandeep S. Randhawa. 2013. Optimal Control in a Netflix-like Closed Rental System.
Lim, Michael, Achal BassambooSunil Chopra and Mark S. Daskin. 2012. Flexibility and Fragility: The Use of Chaining Strategies in the Presence of Disruption Risks.
Allon, Gad and Achal Bassamboo. 2007. The Role of Services: Pricing, Product Line, and Durability.
Bassamboo, Achal and Sachin Jain. 1999. A Heuristic for Job shop Scheduling under a two class case.
Book Chapters
Allon, Gad and Achal Bassamboo. 2009. "Cheap Talk in Operations: The Role of Intentional Vagueness." In Consumer-Driven Demand and Operations Management Models, edited by Serguel Netessine and Christopher Tang, 3-36. New York: Springer.

 
Print Teaching
Teaching Interests
Operations management
Full-Time / Part-Time MBA
Operations Management (OPNS-430-0)

This course counts toward the following majors:Operations.

Operations management is the management of business processes--that is, the management of the recurring activities of a firm. This course aims to familiarize students with the problems and issues confronting operations managers, and to provide the language, concepts, insights and tools to deal with these issues to gain competitive advantage through operations. We examine how different business strategies require different business processes and how different operational capabilities allow and support different strategies to gain competitive advantage. A process view of operations is used to analyze different key operational dimensions such as capacity management, cycle time management, supply chain and logistics management, and quality management. Finally, we connect to recent developments such as lean or world-class manufacturing, just-in-time operations, time-based competition and business re-engineering.

Supply Chain Management (OPNS-455-0)

This course counts toward the following majors: Managerial Analytics, Operations, Technology Industry Management.

What are the key capabilities a supply chain must develop to support the business strategy of a firm? What is the relationship between the desired capabilities and the structure of a supply chain? This course provides a framework to answer these questions. We define supply chain structure in terms of the following drivers of performance: facilities, information, inventory and transportation. The relationship between structure and performance is analyzed using various case studies that require students to develop analytical spreadsheet models to support their decision making. Students are taught the strategic role of the supply chain. The course also discusses methodologies for designing and planning a supply chain.

Doctoral
Stochastic Foundations (OPNS-516-0)

This course counts toward the following majors: Operations.

This course provides doctoral students the foundations of applied probability and stochastic modeling. The first part of the course covers basic concepts in probability, such as the Borel Cantelli Lemma and the strong law of large numbers; the second part covers renewal and regenerative processes including Markov chains; and the last part covers Martingales and Brownian motion. Throughout, we will be applying some of the theoretic results to the analysis of queues. Students are expected to have some background in probability (such as IEMS 202) and stochastic processes; no measure theory background is required.

Executive MBA
Operations Management (OPNSX-430-0)
Operations Management examines the basic principles of managing the production and distribution of goods and services. The course approaches operations as a managerial integration function and provides frameworks and tools to target and implement improvements in business processes.