Gad Allon
Gad Allon

Professor of Managerial Economics & Decision Sciences

Print Overview

Gad Allon


Gad Allon is a Professor of managerial economics, decision science, and operations management at the Kellogg School of Management at Northwestern University. He received his PhD in Management Science from Columbia Business School in New York and holds a Bachelor and a Master degree from the Israeli Institute of Technology.

 His research interests include operations management in general, and service operations and operations strategy in particular. Professor Allon has been studying models of information sharing among firms and customers both in service and retail settings, as well as competition models in the service industry. He also studies the impact of social networks on srvice provides and the interplay between labor markets and supply chains. His articles have appeared in leading journals, including Management Science, Manufacturing and Service Operations Management and Operations Research. Professor Allon won the 2011 "Wickham Skinner Early-Career Research Award" of the Production and Operations Management Society. He is the Operations Management Department Editor of Management Science. He is also serving on the editorial board of several journals.

Professor Allon teaches the core operations management and electives on operations strategy and scaling operations at the Kellogg school of management. Gad also teaches executive courses on the "Science of Lean Six-Sigma Operations", Operations Strategy and Leading Strategic Change. He also teaches a Massive Open Online Couse (MOOC) on Operations Management, as part of the Faculty Project of Udemy and Coursera. Professor Allon won the 2009 Outstanding Professor of the Year Award at Kellogg, the 2014 Alumni Professor of the year, and was recently named among the "World's Top 40 B-School professors under the age of 40." Professor Allon regularly consults firms both on service strategy and operations strategy.


Areas of Expertise
Response Time Management
Service Management

Print Vita
PhD, 2005, Decisions, Risk and Operations, Columbia University
MS, 2001, Operations Research and Systems Analysis, Technion-Israel Institute of Technology
BS, 1995, Industrial Engineering, Management, Technion-Israel Institute of Technology, Honors

Academic Positions
Professor, Managerial Economics and Decision Sciences, Kellogg School of Management, Northwestern University, 2012-present
Associate Professor, Managerial Economics and Decision Sciences, Kellogg School of Management, Northwestern University, 2009-2012
Assistant Professor of Managerial Economics and Decision Sciences, Kellogg School of Management, Northwestern University, 2006-2009
Donald P. Jacobs Scholar in Managerial Economics and Decision Sciences, Kellogg School of Management, Northwestern University, 2005-2006

Grants and Awards
Executive MBA Program Outstanding Teaching Awards
Certificate of Impact Teaching Award
Kellogg Alumni Professor of the Year
Skinner Early-Career Research Accomplishments Award, Production and Operations Management Society (POMS), 2011
Chairs Core Course Teaching Award (Operations Management), Kellogg School of Management, 2008-2009, 2006-2007
L. G. Lavengood Outstanding Professor of the Year Award, Kellogg School of Management, 2009

Editorial Positions
Department Editor, Management Science, 2014
Associate Editor, Management Science
Associate Editor, Manufacturing & Service Operations Management
Associate Editor, POMS
Editorial Board Member, Wiley Encyclopedia of Operations Research and Management Science
Associate Editor, IIE Transactions, 2009-Present
Associate Editor, Naval Research Logistics, 2009-Present
Section Editor, Wiley Encyclopedia of Operations Research and Management Science ("Retail and Service Applications"), 2009-Present

Print Research
Research Interests
Operations management; service operations; supply chain model of dual sourcing; information sharing among firms and customers; empirical studies of service markets

Allon, GadAchal BassambooJan A Van Mieghem and R. Cui. Forthcoming. Information Sharing in Supply Chains: An Empirical and Theoretical Valuation. Management Science.
Allon, Gad, Sarang Deo and Wuqin Lin. 2013. The Impact of Size and Occupancy of Hospital on the Extent of Ambulance Diversion: Theory and Evidence. Operations Research. 61(3): 544-562.
Huang, Tingliang, Gad Allon and Achal Bassamboo. Forthcoming. Bounded Rationality in Service Systems. Manufacturing & Service Operations Management (M&SOM) .
Allon, Gad, Awi Federgruen and Margaret Pierson. Forthcoming. Price Competition under Multinomial Logit Demand Functions with Random Coefficients. Management Science.
Allon, GadAchal Bassamboo and Eren Cil. 2012. Large-scale Service Marketplaces: The Role of the Moderating Firm. Management Science. 58: 1854-1872.
Allon, GadAchal Bassamboo and Itai Gurvich. 2011. "We will be Right With you:" Managing Customer Expectations with Vague Promises and Cheap Talk. Operations Research. 59(6): 1382-1394.
Allon, Gad and Achal Bassamboo. 2012. The Impact of Delaying the Delay Announcement. Operations Research. 59(5): 1198-1210.
Allon, Gad and Jan A Van Mieghem. Forthcoming. The Mexico-China Sourcing Game: Teaching Global Dual Sourcing. Informs Transactions on Education.
Allon, Gad and Eran Hanany. Forthcoming. Cutting in Lines: Social Norms in Queues. Management Science.
Allon, Gad and Assaf Zeevi. 2011. A Note on the Relationship between Pricing and Capacity Decisions in Inventory Systems with Stochastic Demand. Production and Operations Management. 20(1): 143-151.
Allon, Gad and Achal Bassamboo. 2011. Buying from the Babbling Retailer? The Impact of Availability Information on Customer Behavior. Management Science. 57(4): 713-726.
Allon, Gad, Awi Federgruen and Margaret Pierson. 2011. How Much is a Reduction of Your Customers Wait Worth? An Empirical Study of the Fast-Food Drive-Thru Industry Based on Structural Estimation Methods. Manufacturing & Service Operations Management (M&SOM) . 13(4): 489-507.
Allon, Gad and Jan A Van Mieghem. 2010. Global Dual Sourcing: Tailored Base Surge Allocation to Near and Offshore Production. Management Science. 56(1): 110-124.
Allon, Gad and Itai Gurvich. 2010. Pricing and Dimensioning Competing Large-Scale Service Providers. Manufacturing & Service Operations Management (M&SOM) . 12(3): 449-469.
Allon, Gad and Awi Federgruen. 2009. Competition in Service Industries with Segmented Markets. Management Science. 55(4)
Allon, Gad and Awi Federgruen. 2008. Service Competition with General Queueing Facilities. Operations Research. 56(4)
Allon, Gad and Awi Federgruen. 2007. Competition in Service Industries. Operations Research. 55(1): 37-55.
Allon, Gad, Michael Beenstock, Steven Hackman, Ury Passy and Alex Shapiro. 2007. Nonparametric Estimation of Concave Production Technologies by Entropic Methods. Journal of Applied Econometrics. 22(4): 795-816.
Allon, Gad, Dirk Kroese, Tal Raviv and Reuven Rubinstein. 2005. Application of the Cross-Entropy Method to the Buffer Allocation Problem in a Simulation-Based Environment. Annals of Operations Research. 134(1): 137-151.
Allon, GadAchal Bassamboo and Q. Yu. Forthcoming. How do Delay Announcement Shape Customer Behavior: An Empirical Study. Management Science.
Working Papers
Allon, GadAchal Bassamboo and Evan Barlow. 2015. Worker Poaching in a Supply Chain: Enemy from Within?.
Allon, GadAchal Bassamboo and E. Barlow. 2015. Managing Service Operations in the Presence of Labor Issues.
Allon, Gad and Achal Bassamboo. 2006. Service Introduction by Product-Oriented Firms: Pricing, Quality and Variety.
Allon, GadAchal Bassamboo and Martin Lariviere. 2014. Would the Social Planner Let Bags Fly Free?.
Allon, GadAchal Bassamboo and Eren Cil. 2014. A Service Marketplace with Multiple Classes and Multiple Skilled Agents.
Allon, GadAchal Bassamboo and Ramandeep Randhawa. 2013. Price as a Signal of Product Availability: Is it Cheap?.
Allon, Gad and E. Barlow. 2013. Managing Service Operations in the Presence of Labor Markets.
Allon, Gad and Awi Federgruen. 2013. Outsourcing Service Processes to a Common Service Provider under Price and Time Competition.
Allon, Gad, Omar Besbes and Johannes Horner. 2013. Distributed Learning in Revenue Management.
Allon, GadAchal Bassamboo and Q. Yu. 2014. The Impact of Delay Announcements on Consumers: An Empirical Study.
Allon, Gad and Achal Bassamboo. 2007. The Role of Services: Pricing, Product Line, and Durability.
Book Chapters
Allon, Gad. Forthcoming. "Pricing and Scheduling Decisions." In Wiley Encyclopedia of Operations Research and Management Science, Hoboken, NJ: Wiley.
Allon, Gad and Achal Bassamboo. 2009. "Cheap Talk in Operations: The Role of Intentional Vagueness." In Consumer-Driven Demand and Operations Management Models, edited by Serguel Netessine and Christopher Tang, 3-36. New York: Springer.
Van Mieghem, Jan A and Gad Allon. 2014. Operations Strategy: Principles and Practice. Belmont, MA: Dynamic Ideas, 2nd.
Allon, Gad and Jan A Van Mieghem. 2015. Waste Wizard Case.
Allon, Gad and Jan A Van Mieghem. 2015. Coursera Mini Case.
Van Mieghem, Jan A and Gad Allon. 2012. The Mexico-China Sourcing Game: Teaching Global Dual Sourcing.
Van Mieghem, Jan A and Gad Allon. 2009. Lean Transformation at Global Connect.
Allon, Gad and Jan A Van Mieghem. 2014. Analytical Integrative Case.
Allon, Gad and Jan A Van Mieghem. 2014. Neuvotella.
Van Mieghem, Jan A. and Gad Allon. 2011. The Mexico-China Dual Sourcing Strategy Simulation. Case 1-212-500.
Allon, GadJan A. Van Mieghem and Ilya Kolesov. 2010. HP Product Variety Management. Case 5-310-511 (KEL571).
Allon, Gad, Stephanie Kahn and Mark Skeba. 2012. Sugar & Spice Desserts: Strategic Position Defensibility. Case 5-411-753 (KEL623).
Allon, Gad and Jan A. Van Mieghem. 2010. Lean Transformation at Global Connect. Case 5-310-504 (KEL633).

Print Teaching
Teaching Interests
Operations management, service operations, operations strategy
Full-Time / Part-Time MBA
Operations Management (OPNS-430-0)
1Ys: This course is typically waived through the admissions process or the equivalent course Operations Management (Turbo) (OPNS-438A) was completed during the Summer term. MMMs: This course is equivalent to the MMM core course Designing and Managing Business Processes (OPNS-440) Operations management is the management of business processes--that is, the management of the recurring activities of a firm. This course aims to familiarize students with the problems and issues confronting operations managers, and to provide the language, concepts, insights and tools to deal with these issues to gain competitive advantage through operations. We examine how different business strategies require different business processes and how different operational capabilities allow and support different strategies to gain competitive advantage. A process view of operations is used to analyze different key operational dimensions such as capacity management, cycle time management, supply chain and logistics management, and quality management. Finally, we connect to recent developments such as lean or world-class manufacturing, just-in-time operations, time-based competition and business re-engineering.

Operations Strategy (OPNS-454-0)
In this course, students learn how operations strategy can add value by tailoring a set of core principles to a specific business setting. The course provides a framework to formulate an operations strategy and analyze, value, and optimize the key decisions involved in operations strategy. The key evaluation metric is how operations strategy impacts the net present value of the firm. The key decisions studied are choosing competitive operational competencies and benchmarking; capacity expansion, timing, flexibility and location; sourcing and contracting; risk management and operational hedging; revenue management; improvement and learning. This course builds on the core operations class. Students should also be familiar with the basics of finance, economics and strategy, as the strategic decisions studied in this course require a detailed analysis and understanding of the underlying operations. Thus this course has a greater amount of concreteness and detail than a competitive strategy class, and uses a combination of in-depth case analysis, mini-lectures, presentations and qualitative discussions of other examples. The course is intended for students interested in operations and supply chain management, general management, or management consulting.

Scaling Operations: Linking Strategy and Execution (OPNS-955-A)
The Goal of this Course is to make strategic decisions that are grounded in operational reality. We study how to build and evaluate the ¿operating system¿ of the firm to maximize value. This involves tailoring the firm¿s operational competencies, assets, and processes to a specific business strategy. The focus of the course is on product companies that need to scale their operations. Each topic will be discussed using a combination of models, case-discussions and readings. The anticipated mix for the course is 50-50 qualitative-quantitative. In a typical week we will cover one major case in-depth, supplemented by mini-lectures, presentations and qualitative discussions of other examples. Many of these cases can be approached from the position of the general manager and therefore all the functional issues should be addressed. In addition, we will use a data-driven approach where tools and analysis will start with realistic data. This will allow you to implementing the course content directly in practice.

Executive MBA
Strategic Decisions in Operations (OPNSX-454-0)
This course builds on the core operations management class with an emphasis on strategic level decisions. It emphasizes the long-term, "big" decisions firms face in structuring their operations. Topics covered range from evaluating flexible technologies to designing supply chains.

Supply Chain Management (OPNSX-455-0)
What are the key capabilities a supply chain must develop to support the business strategy of a firm? What is the relationship between the desired capabilities and the structure of a supply chain? This course provides a framework to answer these questions. We define supply chain structure in terms of the following drivers of performance: facilities, information, inventory and transportation. The relationship between structure and performance is analyzed using various case studies. Students are taught the strategic role of the supply chain. The course also discusses methodologies for designing and planning a supply chain. PREREQUISITE: Operations Management (OPNSX-430-0)

Executive Education
Operations Management Week
Combines our Science of Lean Operations and Supply Chain Management programs into a week-long executive series.

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Operations Strategy
Optimize your operations to maximize stakeholder value. Learn how to create a best-in-class operations strategy that integrates the customer experience, boosts financial performance and establishes a competitive advantage.

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The Science of Lean Operations
Alleviate bottlenecks. Design effective processing systems. Identify metrics to measure improvements. Based on the science of Lean Six Sigma, this program will give you the tools and framework for operating a world-class organization.
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