research

Research Papers

Diermeier, D., Cheng, Y., Hopp, W., & Iravani, S.  Crisis Management Operations for Workload Crises. Under review.

Heinze, J., Uhlmann, E.L., Diermeier, D. (Forthcoming) Unlikely Allies: Credibility transfer during a corporate crisis. Journal of Applied Social Psychology. 

Jordan, J., Diermeier, D., & Galinsky, A. G. (2012). The Strategic Samaritan: How Effectiveness and Proximity Affect Corporate Responses to External Crises. Business Ethics Quarterly 22(4):621-648.

Uhlmann, E.L., Newman, G., Brescoll, V.L., Zhu, L., Galinsky, A., & Diermeier, D.  (2012). Poisoning the Well: The Contagious Effects of Corporate Crises on Product Evaluations and Consumption. Under review.

Uhlmann, E.L., Newman, G., Brescoll, V.L., & Diermeier, D. (2012). Quick to Judge? Automatic Moral Cognition in Reputational Crises. Under review.

Uhlmann, E.L., Zhu, L., & Diermeier, D. (2012) When Actions Speak Volumes: Person-Centered Cues and Moral Outrage Over Racial Bigotry. Under review.

Tannenbaum D., Uhlmann, E.L., & Diermeier, D.  (2012). Moral Signals, Public Outrage, and Immaterial Harms. Journal of Experimental Social Psychology 47:1249-1254.

Diermeier, D. (2011).  Public Acceptance and the Regulation of Emerging Technologies – The Role of Private Politics.  In D. Dana (Ed.). The Nanotechnology Challenge (63-83). Cambridge, UK: Cambridge University Press.

Diermeier, D. (2011) The Cost of Reputation: The Impact of Events on a Company’s Financial Performance. In A. Hiles (Ed.) Reputation Management, Building and Protecting your Company’s Profile in a Digital World (153-162). London: Bloomsbury Publishing.

Diermeier, D. (2008). Managing Public Reputation. In B. Calder (Ed.), Kellogg on advertising and the media (178-195). Evanston, IL: Northwestern University Press.

Diermeier, D., & Van Mieghem, J. (2008). Voting with Your Pocket book: A Stochastic Model of Consumer Boycotts.  Mathematical and Computer Modeling, 48, 1497-1509.

Diermeier, D., Hopp, W.J., & Iravani, S. (2006). Innovating Under Pressure: Towards a Science of Crisis Management. National Bureau of Economic Research's Innovation Policy and the Economy Series, 7.

Diermeier, D. (2004). From Minimizing Liability to Maximizing Opportunity: Crisis Management with Application to the Natural Resources Industries. Proceedings of the Rocky Mountain Mineral Law Foundation Fiftieth Annual Institute, 2, 1-19.

Diermeier, D., & Feddersen, T.J. (1998). Comparing constitutions: Cohesion and distribution in legislatures. European Economic Review, 42(3-5), 665-672.

Practitioners

Diermeier, D. (2011, December). The Need for Reputation Management Capabilities. European Business Review (p.46-50).

Diermeier. D. (2011, July). Case Study: Ergo. Financial Times.

Diermeier, D. (2011, June). Reputation Rules: Don’t Neglect Your Company’s Most Precious Asset. Change This  No 83.03

Diermeier, D., Loeb, H. (2011, June). Building a Reputation Management Capability. White Paper for Edelman Crisis & Issues Management.

Diermeier, D. (2011, January) CEOs Must Lead the Way in Reputation Management. PRWeek. (p.25).

Diermeier, D. (2011). Reputation Rules: Strategies for Building Your Company’s Most Valuable Asset. New York: McGraw-Hill.

Diermeier, D. (2004, September 28). CBS and Memogate. The Wall Street Journal, p. B2.

Case Studies

Diermeier, D., & Dickinson, S. (2012). Baxter Dialysis Crisis. Kellogg School of Management, Case 5-304-507.

Diermeier, D., Austen-Smith, D., & Zemel, E. (2011). Unintended Acceleration: Toyota’s Recall Crisis. Kellogg School of Management, Case 5-311-504.

Diermeier, D., Austen-Smith, D., & Zemel, E. (2011). Unintended Acceleration: Toyota’s Recall Crisis Teaching Notes. Kellogg School of Management, Case 5-311-504TN.

Diermeier, D. (2011). Arthur Andersen (A): The Waste Management Crisis. Kellogg School of Management, Case 5-205-253(A).

Diermeier, D. (2011). Arthur Andersen (B): From Waste Management to Enron. Kellogg School of Management, Case 5-205-253(B).

Diermeier, D. (2011). Arthur Andersen (C): The Collapse of Arthur Andersen. Kellogg School of Management, Case 5-205-253(C).

Diermeier, D. (2011). Arthur Andersen (A), (B), (C) Teaching Notes. Kellogg School of Management, Case 5-205-253TN.

Diermeier, D. (2011) Walmart: The Store Wars. Kellogg School of Management, Case 5-406-751.

Diermeier, D. (2011) Walmart: The Store Wars Teaching Notes. Kellogg School of Management, Case 5-406-751TN.

Diermeier, D. (2011). Mercedes and the Moose Test (A) & (B) Teaching Notes. Kellogg School of Management. Case 5-403-755TN.

Diermeier, D. (2007). Southwest Airlines Flight 1248 (A). Kellogg School of Management, Case 5-107-001(A).

Diermeier, D. (2007). Southwest Airlines Flight 1248 (B). Kellogg School of Management, Case 5-107-001(B).

Diermeier, D. (2007). Southwest Airlines Flight 1248 (C). Kellogg School of Management, Case 5-107-001(C).

Diermeier, D. (2007). Southwest Airlines Flight 1248 (A), (B), (C) Teaching Notes. Kellogg School of Management, Case 5-107-001TN.

Diermeier, D. (2006, July).  North Country Bank (Crisis Simulation). Unpublished.

Diermeier, D. (2004, August). Baxter and PVC (A) & (B). Unpublished.

Diermeier, D. (2004, March). Consumer Financial (Crisis Simulation). Unpublished.

Diermeier, D., & Feddersen, T.J. (2003, June).  MITI (A) & (B) (Crisis Simulation). Unpublished.

Diermeier, D. (2003). Mercedes and the Moose Test (A). Kellogg School of Management, Case 5-403-755(A).

Diermeier, D. (2003). Mercedes and the Moose Test (B). Kellogg School of Management, Case 5-403-755(B).

Diermeier, D. (1995). Shell, Greenpeace and Brent Spar. Harvard Business School, Case P19. Reprinted in D. Baron, Management and its Environment (2nd-6th eds.). Prentice Hall, 2010.