PUBLICATIONS
.pdf document How much is a reduction of your customers’ wait worth? An empirical study of the fast-food drive-thru industry based on structural estimation methods. With Awi Federgruen and Margaret Pierson. Forthcoming, Manufacturing and Service Operations Management.
.pdf document Cutting in Line: Social Norms in Queues. With Eran Hanany. Forthcoming, Management Science.
.pdf document “We Will be Right with You”: Managing Customers with Vague Promises. With Achal Bassamboo and Itay Gurvich. Forthcoming, Operations Research.
.pdf file Buying from the Babbling Newsvendor? The Impact of Availability Information on Customer Behavior. With Achal Bassamboo. Forthcoming, Management Science.
.pdf document The Impact of Delaying the Delay Announcement. With Achal Bassamboo. Forthcoming, Operations Research.
.pdf file Global Dual Sourcing: Tailored Base Surge Allocation to Near- and Offshore Production. With Jan Van Mieghem. Management Science, 56(1), 2010.
Pricing and Dimensioning Competing Large-Scale Service
Providers. With Itai Gurvich. Forthcoming, Manufacturing and Service Operations Management.
Competition in Service Industries with Segmented Markets. With Awi Federgruen. Management Science, 55(4), 2009.
Service Competition with General Queueing Facilities. With Awi Federgruen. Operations Research, 56(4) 2008.

Competition in Service Industries. With Awi Federgruen. Operations Research, 55(1), 2007.
.pdf document The Mexico-China Sourcing Game:Teaching Global Dual Sourcing. With Jan Van Mieghem. Forthcoming, Informs Transactions on Education.
.pdf document On the Relationship Between Pricing and Capacity Decisions in Make-to-Stock Systems. With Assaf Zeevi. Forthcoming, Production and Operations Management.
.pdf document Nonparametric estimation of concave production technologies by entropic methods. With Michael Beenstock, Steven Hackman, Ury Passy, Alex Shapiro. Journal of Applied Econometrics, 22(4) 2007.
.pdf document Application of the Cross-Entropy Method to the Buffer Allocation Problem in a Simulation-Based Environment. With Dirk Kroese, Tal Raviv, Reuven Rubinstein. Annals of Operations Research, 134(1)
2005.
   
  BOOK CHAPTERS
.pdf document Cheap talk in Operations: Role of intentional vagueness. With Achal Bassamboo. 2008. Consumer-Driven Demand and Operations Management Models, S. Netessine and C. Tang, editors, Springer.
.pdf document Pricing and Scheduling Decisions. 2010. Wiley Encyclopedia of Operations Research and Management Science, James J. Cochran, editor, John Wiley and Sons, Inc.
   
  WORKING PAPERS
.pdf document The impact of size and occupancy of hospital on the
extent of ambulance diversion: Theory and evidence. With Sarang Deo and Wuqin Lin. 2008.
.pdf document Outsourcing Service Processes to a Common Service Provider under Price and Time Competition. With Awi Federgruen. 2006.
.pdf document Price Competition Under Multinomial Logit Demand Functions with Random Coefficients. With Awi Federgruen and Margaret Pierson. 2010.
.pdf document Large-scale Service Marketplaces: The Role of the Moderating Firm. With Achal Bassamboo and Eren Çil. Revised October 2010.
.pdf document Bounded Rationality in Service Systems. With Tingliang Huang and Achal Bassamboo. 2010.
.pdf document Would the Social Planner Let Bags Fly Free? With Achal Bassamboo and Martin Lariviere. 2011.