Executive Education

Technology & Operations Programs

Executive Education programs providing mid to senior level executives with skills to drive business more efficiently including improved customer relationship management, operations management, and technology management.

Examines how to unlock value from IT investments and deliver improved business results using effective IT portfolio management. You will learn how to align IT initiatives with business strategy and make intelligent decisions about technology management, investments and outsourcing.

Dates: May 18-21, 2008; November 9-12, 2008

Provides senior marketing, IT and operations executives with tools to design and implement successful customer relationship management strategies for their organizations.  Participants will learn state-of-the-art techniques for acquiring new customers, enhancing the value of existing customers, and retaining profitable customers.

Dates: September 21-24, 2008

Combines our Science of Lean Six Sigma Operations and Supply Chain Management programs into a week-long executive series.

Dates: June 1-6, 2008

Combines the business-flow framework with the science of lean and six sigma, enabling participants to make major improvements in their operations and service processes.

Dates: June 1-3, 2008

Examines the importance of integrating the various information flows and systems across an organization (finance, marketing, distribution) with your supply chain. Provides an actionable toolkit to link customer and financial information to increase supply chain performance.

Dates: April 19-22, 2009

Focuses on effective logistics strategies for companies that operate globally, and, in particular, on integrating supply chain components into a coordinated system that reduces systemwide cost and increases service levels.

Dates: June 3-6, 2008