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Kellogg School of Management

Marketing & Sales  >  Distribution Channel Management

Distribution Channel Management: Bridging the Sales and Marketing Divide
(Formerly Market Access Strategies: Leveraging Your Channels of Distribution)

Related Programs
  Supply Chain Management
  Managing New Products and Services for Strategic Competitive Advantage
  Pricing Strategies & Tactics
 

Upcoming Sessions
  October 5-8, 2008
$ 5,500
  May 3-6, 2009
$ 5,800
  November 1-4, 2009
$ 5,800
   
Key Benefits
During this course, you will:
Gain insights into the role market access plays in your company’s business model
Segment your market for optimal channel design
Assess and satisfy the service output demands of your end-users
Optimize the allocation of costly activities among channel partners in order to increase market access efficiency and boost profitability
Identify gaps in channel performance on either the demand or the supply sides
Determine the power positions of different channel members and use power to bring about productive change in the channel's operation
Diagnose sources of channel conflct and develop tools for conflict resolution
Find both domestic and international insights into effective management of your routes to market
Receive a copy of the 7th edition of Marketing Channels, the leading book on the topic, written by Professors Anne Coughlan and Erin Anderson, et al.
 
"The program was filled with relevant topics that helped me understand how to better manage channel conflicts."

Director of Marketing, State Farm Insurance
Academic Director Anne Coughlan
© Nathan Mandell
Academic Director Anne T. Coughlan
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Managers frequently complain about a lack of communication between their marketing and sales executives, as well as a resulting lack of consistency in execution of a marketing or sales plan. This problem often results from a poorly designed or implemented distribution channel strategy. A well-designed distribution channel strategy takes into account the linkages between both the salespeople's activities with channel partners and the marketing managers' efforts to better reach and serve end-users.

The Distribution Channel Management course builds a coherent framework uniting marketing and sales efforts, as well as offering practical tools for use in diagnosing and treating challenges in the design, implementation, and/or support of a company's distribution channel structure and strategy. 

This program addresses the needs of consumer goods and services companies wishing to optimize relationships with wholesalers and retailers; business-to-business firms working through independent distributors and sales representative firms; retailers seeking to improve efficiency in an increasingly competitive marketplace; and intermediaries seeking to preserve their role in an increasingly fluid channel structure.

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Program Content

Market Access Strategies: A Framework for Design and Management

Service Output Demands: How (Not Just What) Your End-Users Buy

Optimizing Your Channel Structure to Meet End-Users' Demands

Assessing Demand-Side and Supply-Side Gaps in the Current Channel Strategy

Channel Coordination

Using Channel Power to Influence Channel Partners' Behavior

Identifying and Managing Channel Conflict

Supply Chain Management in the Marketing Channel


Format
The program will blend discussions, case studies, and exercises that engage participants in active learning. In addition, each participant will receive a copy of the 7th edition of Marketing Channels, the leading book on the topic, and a comprehensive set of program materials for future reference.

Who Should Attend
Find out who should attend Market Access Strategies, and what past participants have said about the course.

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