EXECUTIVE EDUCATION

Marketing & Sales  >  The Market Focused Organization

The Market Focused Organization: Creating and Delivering the Customer Experience

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Upcoming Sessions
  May 10-14, 2010
$ 7,900
  November 14-18, 2010
$ 7,900
   
Key Benefits
During this program, you will learn to:
Communicate internally how to be a truly great market-focused organization
Understand how your customers experience your organization's products and services and the impact customer experience has on satisfaction and brand image
Understand how to drive the target market value proposition throughout your organization and convert marketing initiatives into real performance
Develop a continuous and sustainable process for learning about, and adjusting to, the needs of the target market
 
"This program provides practical and compelling frameworks to tackle major market-focus issues that exist in nearly all organizations."

SVP, Strategic Marketing and Business Development, Lonley Planet Publications
students in class
© Nathan Mandell
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Who Should Attend

This program targets executives with the power to initiate change in their organizations, and those responsible for or contributing significantly to the development and implementation of market-focused strategies and initiatives. Typically, this includes general or group managers, directors of strategic planning, heads of major functions, senior marketing managers, and heads of customer experience and perception management.

Team Attendance
Special study groups, pricing, and other arrangements are available to companies sponsoring teams of four or more participants. Please contact us to learn more.

What Past Participants Say

"Excellent blueprint for driving strategic and organizational change to implement a market-focused culture." - VP of Marketing, Business Markets, Sprint

"Dynamic program that offers many options to create a market-focused organization across all levels of your company." - Director of Market Development, Aventis Behring

"Focused and practical. I can apply the learning immediately." - Business Development Manager, John Deere Construction and Forestry Division

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