Robert Dewar
Robert Dewar

Associate Professor Emeritus of Management & Organizations

Print Overview

Professor Dewar received his MS and PhD from the University of Wisconsin (Madison) in Sociology. He is a member of the American Academy of Management and has served on the editorial board of the Academy of Management Journal and the Administrative Science Quarterly. From 1980 to 1988, Professor Dewar served as Chairman of the Organizational Behavior Department at the Kellogg School of Management. He has also served as the academic director for both Kellogg's Institute for Management and its Executive Development Program. Most recently, Professor Dewar was director of Kellogg's "Creating the Market Focused Organization" Executive Program.

His areas of expertise include the implementation of strategy through design of organizational systems and delivering customer service. He is currently researching manufacturer

Areas of Expertise
Consumer Behavior
Corporate Restructuring
Customer Experience
Customer Service
Organizational Change
Organizational Learning
Organizational Structure and Relationships
Strategic Implementation

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Print Vita
PhD, 1976, Sociology, University of Wisconsin - Madison
MS, 1971, Sociology, University of Wisconsin - Madison
BA, 1969, History, Philosophy, Fordham University

Academic Positions
Associate Professor, Management & Organizations, Kellogg School of Management, Northwestern University, 1980-present
Department Co-Chairman, Management and Organizations, Kellogg School of Management, Northwestern University, 2011-2012
Department Chair, Kellogg School of Management, Northwestern University, 1980-1988
Assistant Professor, Kellogg School of Management, Northwestern University, 1976-1980
Instructor, Kellogg School of Management, Northwestern University, 1974-1976
Guest Lecturer, Graduate School of Business, University of Cape Town, 1975-1975
Instructor, Kellogg School of Management, Northwestern University, 1974-1976

Honors and Awards
Sidney J. Levy Teaching Award, Kellogg School of Management, 1995-1996
L.G. Lavengood Outstanding Professor of the Year Award, Kellogg School of Management, 1987

Print Research
Research Interests
Implementation of market/customer focus; manufacturers

Bergren, Eric and Robert Dewar. 1992. Is Product Management Obsolete?. Journal of Retail Banking. 13(4): 27-32.
Dewar, Robert and Don Schultz. 1989. The Product Manager, An Idea Whose Time Has Gone. Marketing Communications.: 28-35.
Walsh, James P. and Robert Dewar. 1987. Formalization and the Organizational Life Cycle. Journal of Management Studies. 24(3): 215-231.
Dewar, Robert and Jane Dutton. 1986. The Adoption of Radical and Incremental Innovations: An Empirical Analysis. Management Science. 32(11): 1422-1433.
Dewar, Robert. 1986. Organizational Aerobics Anyone?. Executive Excellence.: 5-6.
Schultz, Don and Robert Dewar. 1983. Retailers in control: The Impact of Retail Trade Concentration. Journal of Consumer Marketing. 1(2): 81-90.
Dewar, Robert and Donald Simet. 1981. A Level Specific Prediction of Spans of Control Examining the Effects of Size, Technology, and Specialization. Academy of Management Journal. 24(1): 5-24.
Dewar, Robert and Donald Simet. 1981. Predictions of the Span of Control Contrasting the Effects of Complexity, Technology, and Size. Academy of Management Journal. 24(1)
Dewar, Robert, David Whetton and David M Boje. 1980. Reliability and Validity of Scales of Centralization, Formalization, and Control. Administrative Science Quarterly. 25(1): 120-128.
Dewar, Robert and James Werbel. 1979. Universalistic and Contingency Predictions of Employee Satisfaction and ConflictUniversalistic and Contingency Predictions of Employee Satisfaction and Conflict. Administrative Science Quarterly. 24(3): 426-448.
Dewar, Robert and Jerald Hage. 1978. Size, Technology, Complexity, and Structural Differentiation: Toward a Theoretical Synthesis. Administrative Science Quarterly. 23(1): 111-136.
Dewar, Robert and Robert Duncan. 1977. Implications for Organizational Design of Structural Alterations as a consequence of Growth and Innovation. Organization and Administrative Science. 7
Hage, Jerald and Robert Dewar. 1973. Elite Values Versus Organizational Structure in Predicting Innovation. Administrative Science Quarterly. 18(3): 279-289.
Book Chapters
Rao, Hayagreeva and Robert Dewar. 2004. "Builiding a Market Focused Culture." In The Future of Human Resource Management, 172-180. New York: Wiley.
Dewar, Robert and Robert Duncan. 1977. "Implications for Organizational Design of Structural Alterations as a consequence of Growth and Innovation." In Organizational Design, edited by Elmer Burack and Anant Neghadi, 203-222. The Kent State University Press.
Stern, LouisRobert DewarAllan Drebin, Lynn W. Phillips and Brian Sternthal. 1977. The Evaluation of Consumer Protection Laws: The Case of the Fair Credit Reporting Act. Cambridge, MA: Marketing Science Institute.
Aiken, Michael, Robert Dewar, Nancy DiTomaso, Jerald Hage and Gerald Zeitz. 1974. Coordinating Human Service. San Francisco, CA: Jossey Bass.
Dewar, Robert. 2012. Children's Press. Columbia Case Works.
Dewar, Robert. 2006. Customer Focus at Neiman Marcus. Case 5-405-750 (KEL145).
Dewar, Robert. 2009. Washington Mutual (B): From Forty-Six to Sixteen. Case 5-304-506(B) (KEL433).
Dewar, Robert. 2010. Key State Blue Cross and Blue Shield Plan: A Strategy for Winning in the Market through Customer-Focused Service. Case 5-409-750 (KEL436).
Dewar, Robert. 2009. The Schneirocksie Corporation. Case 5-109-005 (KEL414).
Dewar, Robert, Jeff Schumacher and Hayagreeva Rao. 2006. Career Transfer and Development at UPS. Case 5-105-004 (KEL176).
Dewar, Robert. 2011. Northlands Ledger (B): Bringing Customer Focus to a Newspaper. Case 5-111-006(B) (KEL537).
Dewar, Robert, Jeff Schumacher and Hayagreeva Rao. 2006. UPS Supply Chain Solutions. Case 5-205-251 (KEL177).
Dewar, Robert. 2011. Northlands Ledger (A): Management Style, Strategy, and Performance. Case 5-111-006(A) (KEL536).
Dewar, Robert and Hayagreeva Rao. 2006. Washington Mutual (A): A Very Old Bank Can Grow – A Lot!. Case 5-304-506 (KEL244).

Print Teaching
Teaching Interests
Leadership, organizational change, motivation, and implementation of strategy through effective organization design
Full-Time / Evening & Weekend MBA
Leadership in Organizations (MORS-430-0)
This course provides students with the social science tools needed to solve organizational problems and influence the actions of individuals, groups and organizations. It prepares managers to understand how to best organize and motivate the human capital of the firm, manage social networks and alliances, and execute strategic change. This is accomplished through knowledge of competitive decision making, reward system design, team building, strategic negotiation, political dynamics, corporate culture and strategic organizational design.

Designing Organizational Systems (MORS-451-0)
This is an advanced course drawing on research in the behavioral sciences to formulate the design of the structure and procedures used by complex organizations to meet environmental demands and members' needs. Specific focus is on the behavioral aspects of such topics as information systems, control systems, project management and matrix organization.

Executive Education
Energizing People for Performance

Participants in this highly interactive program, which includes personalized coaching, master the processes and tools required to unleash the potential in individuals, energize their teams and empower people to achieve consistently higher levels of performance and deliver better bottom-line results.

View Program