MARKETING; MEDIA MANAGEMENT
Charles H. Kellstadt Professor of Marketing
Director of the Center for Cultural Marketing
Chair of Marketing
Prof. Calder's research focuses on the analysis of marketing research, marketing planning, and consumer behavior. His work has covered the health care, food, electronics, and financial services industries. He has published more than 40 articles in leading academic journals and contributed to several books.
Prof. Calder serves on committees for the Marketing Science Institute and the Advertising Research Foundation and is past chairman of the policy board of the Journal of Consumer Research. He is a member of the Association for Consumer Research, American Marketing Association, American Psychological Association, and American Sociological Association. He is a frequent speaker at company and association meetings and a consultant to a number of major U.S. businesses, such as AT&T, General Motors, and Coca Cola Foods, as well as not-for-profit organizations. He is a partner in Calder LaTour & Associates, Inc., a marketing research and direct marketing firm.
Arts Marketing
Brand Management
Consumer Behavior
Marketing Research
Marketing Strategy/Planning/Policy
Mass Communications
Media Marketing
Newspaper Management
Strategy
- Recent Media Coverage
Expansion (Mexico): La publicidad invasive - 5/1/2009
Huffington Post: Politics Meets Brand Design: The Story of Obama's Campaign Logo - 12/18/2008
The Economist: Don't interrupt me - 12/17/2008
ESPN: Say it ain't so! Will recession affect Super Bowl ads? - 12/4/2008
See all Kellogg in the Media
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New Kellogg text explores ‘sea change’ in marketing - 9/30/2008
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This study presents a quantitative examination of the qualitative impact of magazines on advertising effectiveness. The research identifies 39 distinct experiences involved in reading magazines. We propose that these experiences are a way of describing the media context for ads that appear in magazines. We show that the large majority of these experiences are related to advertising effectiveness. The more readers experience a magazine as "making them smarter," for instance, the more effective an ad in the magazine is. A context-free control group is included in the analysis. Heterogeneity across magazines is also examined, and it is further shown that these effects hold over the 100 largest magazines in the United States.
In this research, we examine hearing impaired consumers' attitudes and behavioral intentions regarding hearing aids. We measured attitudes prior and subsequent to exposure to marketing communications which attempt to persuade consumers to purchase hearing aids and perceive them more favorably. We consider the hearing aid patient/consumer holistically, and include predictors for their psychological and physical states, as well as explanatory factors such as the environmental, sociological pressures that the patient/consumer is experiencing which help to induce the hearing aid purchase. In this context, we test the marketing effect of the advertising exposure. This study is predominately a psychological profile of the consumer who needs to buy and wear a hearing aid, but as yet has not done so. We believe the psychological processes that we consider may have broader implications, in that the class of embarrassing products is large, e.g., AIDS-testing, adult undergarments, etc., and our findings should therefore have wide-ranging implications. The marketer attempting to persuade consumers to make any of these kinds of purchases has to overcome similar levels of resistance and denial in the purchase of these embarrassing products. We also sought representative sampling of our study participants and real-world execution of advertisements to also enhance the generalizability of this research. Nevertheless, this particular study focuses on hearing aids and consumers' attitudes toward people who wear them, including the psychological stigma attached to the wearer, which in turn begins to explain the state of denial in which a hearing impaired consumer lives. Denying the need for an embarrassing product creates greater resistance to the purchase of that product, from not paying attention to the targeted marketing communications efforts, to holding rather unfavorable attitudes toward the product, regardless of the consumer's physical realities.
Newspaper readership is usually measured by a single variable such as frequency of use, amount of use, etc. This article argues that readership cannot be fully described by a single measure and suggests treating it as a latent variable reflecting the time, frequency, and completeness of readership on both Sundays and weekdays. This study uses data from 101 newspaper markets in the US. The latent variable can be either quantitative or qualitative. Factor analysis is used to define the quantitative variable and latent class analysis, the qualitative variable. The relationship between the approaches is studied with principal components analysis, profiling, and hierarchical linear models. The two approaches are shown to produce complementary conclusions when relating readership to demographics and content interests. Media consumption studies can examine both qualitative and quantitative latent variables and thereby enhance the interpretability and the scope of the results.
Understanding consumer perceptions and associations is an important first step to understanding brand preferences and choices. In this paper, we discuss how cognitive theorists would posit network representations of consumer brand associations. We rely upon several empirical examples of consumer associative networks, based on data from a variety of data collection techniques, in order to demonstrate the tools available to the brand manager using network analytic techniques. In addition to being grounded in theory, networks are shown to be quite important to mapping an extensive array of branding effects, including: (1) branded features, (2) driver brands, (3) complements, (4) co-branding, (5) cannibalization, (6) brand parity, (7) brand dilution, (8) brand confusion, (9) counter-brands, and (10) segmentation. This list of 10 issues is fairly ambitious but we desire this research to be truly useful to brand managers, and we believe we have made some progress in addressing all 10 questions and in providing tools and a road map to the brand manager.
This research explores the effectiveness of interactive advertising on a new medium platform. Like the presence in industry and the media themselves, the academic research stream is fairly new. Our research seeks to isolate the key feature of interactivity from confounding factors and to begin to tease apart those situations for which interactivity might be highly desirable from those situations for which traditional advertising vehicles may be sufficient or superior. We find that the traditional linear advertising format of conventional ads is actually better than interactive advertising for certain kinds of consumers and for certain kinds of ads. In particular, we find that a cognitive "matching" of the system properties (being predominately visual or verbal) and the consumer segment needs (preferring their information to be presented in a visual or verbal manner) appears to be critical. More research should be conducted before substantial expenditures are devoted to advertising on these interactive media. These new means of communicating with customers are indeed exciting, but they must be demonstrated to be effective on consumer engagement and persuasion.
This article examines the widely held view that manipulation checks, measures of process, and repeated operationalizations in different settings are frequently essential for rigorous tests of theory. This Confirmatory Approach to theory testing is contrasted with the Comparative Approach, which asserts that any procedures are adequate if they serve in demonstrating the superiority of one explanation to its rivals. Our analysis favors the Comparative Approach. It is shown that manipulation checks, measures of process, and repeated operationalizations are not necessary nor always sufficient for rigorous tests. They have no special status in relation to other convergence procedures that are accepted by the Comparative Approach for producing rigorous theory tests.
This article examines the widely held view that manipulation checks, measures of process, and repeated operationalizations in different settings are frequently essential for rigorous tests of theory. This Confirmatory Approach to theory testing is contrasted with the Comparative Approach, which asserts that any procedures are adequate if they serve in demonstrating the superiority of one explanation to its rivals. Our analysis favors the Comparative Approach. It is shown that manipulation checks, measures of process, and repeated operationalizations are not necessary nor always sufficient for rigorous tests. They have no special status in relation to other convergence procedures that are accepted by the Comparative Approach for producing rigorous theory tests.
Models of job cognition have neglected the perceptual process by which units of task behavior are organized prior to making task judgments. Perceptual organization was examined in this study using an unobtrusive observational technique adapted from the psycholinguistic literature. In each of two experiments, the structure of a task was manipulated to vary the relationship between task behavior and feedback. These manipulations were found to be reflected in the measure of perceptual organization. In Experiment 2, perceptual organization was found also to correlate with higher order judgments about the task. The implications of these results for expanding models of job cognition to include perceptual processes are discussed.
The article focuses on the meaning of consumer research. Rather than defining consumer research, the authors focus on what consumer research should achieve, which is knowledge about consumer behavior. The article proposes three areas of research that can be produced by consumer research: everyday knowledge, scientific knowledge, and interpretive knowledge. The authors then go on to explain that the search for everyday knowledge implies qualitative methodologies; scientific knowledge implies sophisticated knowledge; and interpretive knowledge implies a critical relativistic methodology. The authors argue that because scientific knowledge relies on a methodology that offers scientific progress, it stands apart from the other two forms.
Previous research has assessed industrial buyers' opinions of restaurant meetings with sales representatives but failed to clarify what settings are advantageous from a sales standpoint (Dempsey, Bushman, and Plank 1980; Halvorson and Rudelius 1977). This experiment involving 211 purchasing personnel examines the impact of different restaurant meeting settings on industrial buyers' reactions to three user-versus-supplier problems. In a design where the environment of a buyer-seller meeting and the nature of user-supplier purchase problems were manipulated, it was found that an ordinary, unpretentious restaurant meeting caused more favorable evaluations than a nonroutine, fancy restaurant meeting.
Negative attitudes towards business are not the result of ignorance, as most business advocacy campaigns assume. Rather, declining confidence in business and support for increased regulation occur during economic bad times. Business advocacy campaigns must reflect this fact of American life. Business advocacy campaigns have joined product promotion and corporate image-building campaigns as means to influence public attitudes and actions. Although not yet a major marketing activity, business advocacy efforts are growing as companies strive to alter widespread, negative public attitudes toward business. Business advocacy campaigns start from the view that negative public attitudes toward business have undermined the favorable climate that American business enjoyed in past decades. The implication is that the economic health of business depends, at least in part, on winning the public over to business's side. Yet the value of business advocacy efforts is controversial. There is little information about how business advocacy works or, indeed, whether it works. Business advocacy can be broadly defined as an attempt to influence the public to be more favorable toward business. In practice, advocacy frequently means persuading the public to place less blame on business for such economic problems as unemployment, shortages, or rising prices. Business advocacy efforts are distinct from any activity directly intended to sell products or impress investors. Nor is business advocacy synonymous with lobbying, since the objective of business advocacy is to reach the public at large, not legislators. We focus here on the broad type of business advocacy aimed at changing public attitudes toward business in general and toward economic conditions and issues such as regulation, profit levels, taxes, and corporate responsibility.
Examined the consequences of schematic referencing for social behavior. In Exp I, 23 female and 21 male undergraduates worked in pairs on a word association task. In the self-referencing condition, Ss were told that their partner would judge their personality; in the other-referencing condition, Ss were asked to judge their partner's personality. Results show biased recall of Ss' own behavior over another person's behavior in a dyadic interaction. Exp II employed an alternative, more realistic manipulation of self-referencing using situational cues. 16 pairs of undergraduate Ss performed the same word association task either in front of judges or by themselves. The biased recall effect was replicated. Moreover, corresponding biases in Ss' attributions about the quality of their performance were found. Results confirm that self-referencing cues can cause the sort of egocentric reactions that have been observed in previous studies in which members of an interaction remember more of their own contributions and attribute more responsibility for joint tasks to themselves.
The authors examine the conditions under which children are likely to make attitude-consistent choices in response to a television commercial. Two experiments show that children's age and the demands of the choice task are determinants of attitude-behavior consistency. These findings are discussed in terms of children's decision-making abilities and the more general issue of how attitudes are related to behavior.
The article presents a commentary on the article "On the External Validity of Experiments in Consumer Research," by John G. Lynch, Jr. The authors contend that the concept of external validity is relatively less important than other forms of validity when the objective of research is to test theory. They explain that external validity is a matter of the applicability of behavioral research. The authors propose an alternative approach that would put external validity on a par with construct and other validity issues in theory tests.
Foot-in-the-door and door-in-the-face are multiple request techniques frequently used to increase behavioral compliance. However, results from experimental research indicate that these techniques may enhance, undermine, or have no effect on compliance. In the authors' research, the notion of information availability is introduced to help specify when multiple request techniques are likely to be effective. Four experiments are reported that test and support the information availability predictions.
This study examined the causal impact on the introduction of television of FBI indicators of violent crime, burglary, auto theft, and larceny. An interrupted time-series design was used with switching replications. No consistent effect of television's introduction was observed for violent crimes, burglary, or auto theft. However, the introduction of television was consistently associated with increases in larceny, irrespective of whether television was introduced in 1951 or 1955 and irrespective of whether state- or city-level data were examined. Analyses of the early content of television indicate that the advertising of consumption goods was high, that upper-class and middle-class life-styles were overwhelmingly portrayed, and that larceny was portrayed much less often than crimes of violence in crime shows. The effect of television on larceny was tentatively attributed, therefore, to factors associated with viewing high levels of consumption--perhaps relative deprivation and frustration--rather than to factors associated with the social learning of larceny through viewing it on television.
Many researchers feel that external validity must be emphasized even in theoretical research. The argument for both a sophisticated and a common sense version of this contention is refuted in this paper, it is concluded that the very nature of progress in theoretical research argues against attempting to maximize external validity in the context of any single study.
Two distinct types of generalizability are identified in consumer research. One entails the application of specific effects, whereas the other entails the application of general scientific theory. Effects application and theory application rest on different philosophical assumptions, and have different methodological implications. A failure to respect these differences has led to much confusion, regarding issues such as the appropriateness of student subjects and laboratory settings.
The research demonstrates the usefulness of information processing in designing marketing strategy. Two strategies based on information processing theory are shown to be effective in combating the impact of an adverse rumor. The traditional theoretical and intuitive strategy of directly refuting a rumor is shown to be ineffective.
Reviews the quasi-experimental research designs which promise the possibility of yielding strong conclusions about the effects of consumer protection initiatives. Threats to internal validity which face the designs; Implications of evaluation research for consumer protection; Features of the before-after comparison group design.
Repetition of a pattern of television commercials caused wearout in viewers' evaluation of the commercials and the products being advertised. As predicted by an information processing view, wearout was not forestalled by strategies designed to enhance attention.
Part I. Examines several methodological approaches used in evaluating consumer protection programs. Background on quasi-experimental design; Information on the after-only design; Details on the comparison group design; Information on the before-after design.
Several previous studies have shown that rewarding individuals for preforming an interesting task may have an inhibitory effect on tast satisfaction and persistence. In this experiment, an extrinsic reward decreased task satisfaction and persistence when a norm for no payment existed, but the inhibitory effect was not found when a norm for payment was associated with the task. This result is discussed in terms of the "means-ends" theoretical perspective developed by Calder and Straw (1975b) as well as other dcompeting explanations.
Attribution theory sometimes confuses phenomenological understanding with scientific theory. Kruglanski's (1977) comments on the endogenous-exogenous distinction are analyzed as an important case of such confusion. Phenomenology is rejected as a substitute for scientific attribution theorizing.
It is argued that Kruglanski's revision of attribution theory in terms of a distinction between endogenous and exogenous attributions is not superior to the usual distinction between internal and external attributions at the level of scientific conceptualization. His distinction is seen as more appropriate as an hypothesis about the phenomenological manifestation of the core ideas of existing attribution theory. The implications of this argument for advances in attribution theory are discussed.
Use of the focus group technique is widespread in qualitative marketing research. The technique is considered here from a philosophy of science perspective which points to a confusion of three distinct approaches to focus groups in current commercial practice. An understanding of the differences among these approaches, and of the complex nature of qualitative research, is shown to have important implications for the use of focus groups.
Attribution theory is used to develop a new approach to interpersonal influence. As a first step in investigating this approach, an experiment explores how people infer personal dispositions from observing a consumer's behavior. The results illustrate the-value of the attribution approach but suggest the need for extending existing attribution theory.
R. deCharms (1968) has hypothesized that increasing extrinsic rewards may lead individuals to perceive their behavior as under the control of the rewards and that this, in turn, may reduce their intrinsic motivation. Recently, E. L. Deci has reported several studies dealing with this interaction between intrinsic and extrinsic motivation (e.g., see record 1971-22190-001). A number of methodological problems with Deci's experiments are discussed. Support for deCharms's hypothesis is critically reviewed in order to direct future research.
Self-perception theory predicts that intrinsic and extrinsic motivation do not combine additively but rather interact. To test this predicted interaction, intrinsic and extrinsic motivation were both manipulated as independent variables in an experiment with 40 undergraduate males. Ss completed puzzles under payment or nonpayment conditions. Results reveal a significant interaction for task satisfaction and a trend for the interaction on a behavioral measure. Results are discussed in terms of a general approach to the self-perception of motivation.
A recent experiment by Messick and Reeder (Journal of Experimental Social Psychology, 1972, 18, 482–491) attempted to extend Jones, Davis, and Gergen's (Journal of Abnormal and Social Psychology, 1961, 63, 302–310) classic finding that out-of-role behavior.is more informative for person perception than in-role behavior. It is argued, however, that this study confounded two variables, role performance and occupation. Evidence is presented that the occupation variable alone could have produced Messick and Reeder's results. Both variables seem to affect attributions. The importance of these findings for relating attribution theory and role theory is discussed.
Four experiments investigated the dependence of persuasion on cognitive factors. All experiments employed a court case for which 795 subjects acted as jury members, reading summaries of both the prosecution and defense's testimony. The amount of objective information on both sides of the case was varied. Persuasion was a position function of the number of prosecution arguments and the number of defense arguments. This finding was extended by obtaining measures of the subjects'cognitive reactions to the case as well as their opinions and by following both of these measures over time. Both analysis of variance and multiple regression techniques showed that subjects could have derived their opinions from their cognitions about the case. This relationship also held up over time. These results suggest the general form of an information-processing theory of persuasion. One prediction of this theory is for an asymptotic function relating objective information to persuasion. This prediction received empirical support.
Conducted an experiment with 108 female a pro- to reveal more clearly the conditions under which insincere behavior opposing direct (reinforcement) and inverse (dissonance) relationships between incentive and attitude change. Results indicate that for either effect to occur, insincere behavior (telling a waiting S that a dull task was interesting) must cause aversive consequences. Given aversive consequences, a dissonance effect occurred only when Ss had a choice as to whether or not to perform the insincere behavior. Conversely, a reinforcement effect results only when Ss were required to perform the insincere behavior. The Incentive x Choice x Consequences interaction resolves much of the inconsistency in the literature dealing with attitude change following insincere behavior. The experiment also explored the attitude attributions of Os. Each O was paired with an actor-S. The O estimated the actor-S's attitude responses (enjoyableness of the dull task) after he had watched the actor-S perform the dull task and the insincere behavior. Os' attitude attributions paralleled the dissonance and reinforcement effects manifested by the actor-Ss to a remarkable extent. In violation of all existing attribution theories, however, O attributed the least enjoyment under the high-choice condition. In terms of the accuracy of these attributions, within the low-choice condition, Os' attributions did not differ from the actor-Ss' attitude reports; however, within the high-choice condition, actor-Ss rated the task as considerably more enjoyable than the Os predicted. The importance of these findings for theories of attribution is discussed.
Experimentally naive undergraduates participated either in 1 of 5 group-administered attitude-change experiments or in all 5. Of those who took part in 5, some experienced the experiments in 1 sequence while others experienced them in the reverse sequence. The aim of the design was to hold constant the experiments, to vary the frequency of previous deceptions and debriefings, and to see if Ss with a longer experimental history would seek to infirm hypotheses, confirm them, or disregard them and obey only experimental instructions. While experimental history affected global attitudes towards experiments, it did not affect attitude, incidental learning, or task performance in Metaexperiment I. An attempt was made in Metaexperiment II to manipulate the Ss' suspicion in a context where the E's hypothesis could be readily guessed. The experiment pointed to 2 kinds of experimental history which may induce bias, showed that experimental performance was not biased in the condition of greatest presumed suspicion, and demonstrated that experiencing deception and knowing of deception (without experiencing it) are not functionally equivalent.
This course counts toward the following majors: Marketing, Marketing Management, Media Management.
This course deals with marketing products that have information and/or entertainment content. The products are of the sort offered by media companies and may be delivered via print, television, radio, film, Internet, direct mail, or live-event channels. The course focuses on a fully integrated approach to the marketing management of these products and is designed for students with an interest in the management of large media companies and/or in further exploring the media side of marketing communications.
Prerequisite:
For Media Management majors only: MEDM-432
Models of Consumer Behavior (MKTG-458-0)
This course counts toward the following majors: Marketing, Marketing Management
This course covers the field of consumer psychology. It provides a framework for analyzing consumer behavior. The focus in on the understanding consumers as a way of informing marketing research and driving marketing decision. The course is directed at students preparing for brand/product/marketing management, business development or consulting positions. Many companies are trying to become more sophisticated in analyzing consumer behavior. While the state of the art in most cases is still defined by consumer package goods companies, expertise in this area is increasingly relevant to a wide range of companies. This course will therefore draw on examples from a range of industries including core examples from consumer package goods.
Prerequisite: MKTG-430.
Advanced Topics in Marketing (MKTG-922-0)
This course counts toward the following majors: Marketing, Marketing Management.
In this course, similar to an independent study but for multiple students, teams of three or more students initiate a project with a company based on mutually defined terms. The company provides information on a problem of strategic relevance and offers feedback to the student team. Alternatively, students can work on a project across companies without a specific sponsor. This course is required for the six-course major in Marketing Management; it is not required for the four-course Marketing major. Please direct questions about the course to Prof. Calder at calder@kellogg.northwestern.edu.
This seminar confronts students with significant problems, issues and theories at the leading edge of the marketing field. Presentations and discussions are designed to stimulate thinking on important areas of research and the development of new theoretical viewpoints.
General Seminar For Phd Candidates (MKTG-520-4)
This seminar confronts students with significant problems, issues and theories at the leading edge of the marketing field. Presentations and discussions are designed to stimulate thinking on important areas of research and the development of new theoretical viewpoints.
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