Professor Brendl's expertise lies in the psychological foundations of consumer behavior. He is a member of the editorial review boards of the Journal of Consumer Research and the Journal of Consumer Psychology, the leading academic journals for consumer research. The Journal of Consumer Research has acknowledged his research with the Best Article of the Year 2003 Award. He was founder of the center for behavioral research at INSEAD, Fontainebleau.
His teaching experience comprises marketing and consumer behavior to executives and MBA students, as well as psychology and research methods to PhD students. He does research on how customers make intuitive decisions, or "gut-feel" decisions. This work investigates unconscious and motivational influences on decision making. For example, he has developed a computerized measurement tool (EMA) that allows inferring peoples' instinctive "gut-reactions" toward brands by measuring respondents' reaction times to brands, without asking them for their evaluations of these brands. His research has appeared in some of the most prestigious academic journals of marketing and of psychology, in academic books, as well as in the public press.
It is commonly assumed that an object capable of satisfying a need will be perceived as subjectively more valuable as the need for it intensifies. For example, the more active the need to eat, the more valuable food will become. This outcome could be called a valuation effect. In this article, we suggest a second basic influence of needs on evaluations: that activating a focal need (e.g., to eat) makes objects unrelated to that need (e.g., shampoo) less valuable, an outcome we refer to as the devaluation effect. Two existing studies support the existence of a devaluation effect using manipulations of the need to eat and to smoke and measuring attractiveness of consumer products and willingness to purchase raffle tickets. Furthermore, the evidence suggests that consumers are not aware of the devaluation effect and its influence on their preferences.
There has been significant interest in indirect measures of attitudes like the Implicit Association Test (IAT), presumably because of the possibility of uncovering implicit prejudices. The authors derived a set of qualitative predictions for people's performance in the IAT on the basis of random walk models. These were supported in 3 experiments comparing clearly positive or negative categories to nonwords. They also provided evidence that participants shift their response criterion when doing the IAT. Because of these criterion shifts, a response pattern in the IAT can have multiple causes. Thus, it is not possible to infer a single cause (such as prejudice) from IAT results. A surprising additional result was that nonwords were treated as though they were evaluated more negatively than obviously negative items like insects, suggesting that low familiarity items may generate the pattern of data previously interpreted as evidence for implicit prejudice.
When making decisions, people group gains and losses. The way they choose to form these groupings, called "mental accounting" affects their decisions. Mental accounting is a powerful and intuitively compelling phenomenon. To this point, however, little attention has been devoted to the psychological principles that underlie mental accounting. In this article we explore the psychological processes that set up mental accounts and assign gains or losses to these accounts. We propose that (a) currently active goals set up mental accounts, and (b) gains and losses are weighted into these accounts proportionally to their representativeness to the goal that set up the account. We review existing evidence that supports this goals-representativeness view of mental accounting and describe new studies designed to test these proposals. We also review other choice phenomena (e.g., sunk costs and entrapment) in which mental accounting is involved. We suggest that mental accounting is a useful self-regulatory strategy, despite the fact that it can sometimes lead to irrational choices.
Individuals with varying levels of chronic accessibility for the construct "conceited" read about a target person and gave their spontaneous impressions of the target′s behaviors. The construct "conceited" was either contextually primed or not, and the priming-to-stimulus delay was either short or long. The stimulus behaviors also varied in applicability to the construct "conceited," with three different types of non-"unambiguous" stimuli being examined. The stimulus behaviors were either only weakly related to "conceited" (vague), strongly and equally related to both "conceited" and "self-confident" (ambiguous), or more strongly related to self-confident than to "conceited" (contrary). We found that the extremely vague target behaviors yielded conceited-related spontaneous impressions when the accessibility of the construct conceited was maximized - contextual priming [without awareness], short priming-to-stimulus delay, and relatively high levels of chronic accessibility. This result supports the "activation rule" that strong accessibility can compensate for weak applicability. Two other activation rules were suggested by the results for the ambiguous and the contrary stimuli, respectively: (a) higher accessibility can yield stronger judgments even when perceivers are aware of contextual priming events if the additional contribution to activation from applicability and chronic accessibility is sufficiently great, and (b) the relation between higher accessibility and stronger judgments is constrained when the applicability of a competing alternative construct is both strong and stronger than the target construct′s applicability.
Three studies psychophysically measured people's discrimination among different sizes of monetary net gains or net losses. Participants imagined either gains or nonlosses (i.e., net gains) or losses or nongains (i.e., net losses). Participants discriminated more when the identical event was framed as the presence (gains and losses) versus the absence (nonlosses and nongains) of an outcome, presumably because the latter is harder to represent. Discrimination was enhanced when the motivational features of the imagined event were either both the same as or both different from a person's self-discrepancy. Discrimination was reduced when only one of the motivational features was different. A model of excitations, inhibitions, and disinhibitions between mental representation is suggested to account for these findings.
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Teaching Materials
Models of Consumer Behavior (MKTG 458) Syllabus, Winter 2010
This course counts toward the following majors: Marketing, Marketing Management
This course covers the field of consumer psychology. It provides a framework for analyzing consumer behavior. The focus in on the understanding consumers as a way of informing marketing research and driving marketing decision. The course is directed at students preparing for brand/product/marketing management, business development or consulting positions. Many companies are trying to become more sophisticated in analyzing consumer behavior. While the state of the art in most cases is still defined by consumer package goods companies, expertise in this area is increasingly relevant to a wide range of companies. This course will therefore draw on examples from a range of industries including core examples from consumer package goods.
Prerequisite: MKTG-430.
This seminar confronts students with significant problems, issues and theories at the leading edge of the marketing field. Presentations and discussions are designed to stimulate thinking on important areas of research and the development of new theoretical viewpoints.
PhD Seminar in Consumer Behavior (MKTG-520-3)
This seminar confronts students with significant problems, issues and theories at the leading edge of the marketing field. Presentations and discussions are designed to stimulate thinking on important areas of research and the development of new theoretical viewpoints.
Consumer Insight and Marketing Stratey addresses three key areas: the future of marketing, sales-force management and marketing services to “nanosecond customers.” The course focuses on customer-centricity, creating innovative frameworks, developing strategic perspectives toward the company’s sales force, and implementing effective marketing programs in service sectors.
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